Customer Service Representative (Remote / Full-Time)

Be the reliable point of contact for business owners and the steady hand that keeps projects organized and moving.

We are looking for a people-first Customer Service Representative to handle phone support, manage schedules, calendars, files, and emails, and ultimately help deliver a smooth, high-trust overall customer experience.

If you love helping people, keeping details straight, and making sure nothing falls through the cracks—this is for you.

What You’ll Do

- Respond to customer inquiries via phone and email with professionalism and empathy

- Update and maintain CRM records (leads, contacts, notes, follow-ups)

- Schedule appointments and coordinate calendars to keep the team on track

- Support basic project coordination by relaying updates and confirming next steps

- Keep communication clear, accurate, and consistent—so customers feel confident

You’re a Great Fit If You…

- Have 1+ years in customer service, admin support, or a similar role for a US client

- Communicate clearly in excellent written and spoken English

- Have a clear, neutral speaking voice for phone support (easy to understand, professional tone)

- Are organized, dependable, and customer-centric (you follow through)

- Are comfortable using CRM tools, email, calendars, and basic documentation systems

- Understand (or are excited to learn) SOPs, KPIs, and project coordination workflows

- Have strong attention to detail and can anticipate what needs to happen next

- Are patient and empathetic

Why You’ll Love Working Here?

- Remote, stable full-time role with long-term growth potential

- Work closely with leadership in a supportive, values-driven team

- Your work directly improves the customer experience (you’ll feel the impact)

- A company that values reliability, communication, and doing things the right way

Required Tools & Setup (Non-Negotiable)

- To ensure you can succeed remotely, please attach device specs/screenshots with your application.

- Device: Laptop or desktop (under 3 years old)

- CPU: Intel i5 (10th gen or newer) / AMD Ryzen 5+

- RAM: Minimum 8GB

- Internet: 50–100 Mbps minimum (plus a backup connection)

- Audio/Video: Working webcam, mic, and headset

Ready to Apply?

We’re not just hiring—we’re building a long-term team.

Send your resume to: