Part-Time Teller

Job Description

United Community Bank is in search of a part-time teller for our Macomb, IL branch. Candidates will assist customers with various banking needs, offer product information and provide exceptional customer service while presenting a positive image of the Bank. This position meets the needs of customers by providing quality service in the receiving and paying out of money, and accurate record keeping of money and negotiable instruments involved in the bank's various transactions. Flexible hours Monday thru Friday with some potential weekend rotations.

Essential Duties and Responsibilities:

Kindly greet all customers immediately upon entry to maintain a welcoming and helpful environment

Assist customers with the various financial transactions including but not limited to inquiries regarding their balances, statements, and general account information

Ensure all customers have been fully assisted

Use integrated teller and customer data base software to verify customer information and answer questions they may have about their accounts

Process loan payments, savings bonds, cashier's checks, and registration stickers

Handle checks and cash for deposit; verify amounts and examine checks for endorsement before processing

Promptly answer, screen, and forward incoming phone calls

Assist and transfer customers to the correct department by using the employee/department directories

Work towards obtaining qualified customer product referrals each month

Cross sell and/or refer applicable bank products via the telephone or to customers in person

Maintain a clear understanding of when to put a "hold" on funds and know how to explain that to a customer

Capture images on the NDP machine

Adhere to cash handling policies

Process deposits from the night depository box and mailed deposits

Adhere to dual control policies

Issue Ace/Gift cards

Re-pin debit cards

Have in-depth knowledge of bank products and services

Knowledgeable of all regulatory standards

Complete all training and online testing requirements as assigned

Maintain familiarity with the Bank policies and procedures related to this position including but not limited to Secrecy Act, OFAC, Check Cashing, and Teller Guidelines

Other related duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Requirements:

Proficiency in Microsoft Office (Word, Excel, Access, and Power Point)

Experience using Web Teller and check imaging software is a plus

Education/Experience Requirements:

High school diploma or equivalent

Additional Requirements:

Previous customer service skills preferred

Strong attention to detail

Strong time management and organizational skills

Ability to practice discretion and handle confidential information in a professional manner

Ability to perform duties independently with limited direct supervision

Problem Solving/Analysis skills

Ability to communicate effectively with customers and coworkers

Written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor

Ability to explain the benefits of bank products and services and answer customer questions regarding these products and services

Knowledge of financial institution regulations

Ability to multitask

Strong professional integrity in compliance with company policy, and ethical and legal standards

General knowledge of bank procedures and how they apply to other areas of the bank

Attendance Requirements:

Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided.

Certificates, licenses, or registrations:

None Required

Working Conditions:

This job operates in a retail banking setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical requirements:

Ability to stand for up to eight hours

Requires bending, stooping or standing as necessary

Requires the ability to hear, speak and/or signal people

Effectively communicate verbally, in writing, and in English

Requires manual dexterity, typing, and the ability to count money and key in transactions

The employee may occasionally lift and/or move up to 25 pounds

Benefits:

The following benefit programs are available to all employees:

401(k) retirement plan (requires 60 days of employment, age 20)

Paid Leave Time

Free checking account including identity theft and cellphone protection, Roadside Assistance and more

Free savings account & Safety Deposit Box

Cashier's checks

Some benefit programs require contributions from the employee, and all begin on the first of the month after eligibility is met. Certain benefits provided by United Community Bank are governed by plan documents.

Please visit for more information on UCB's complete benefit package.

Part-time