Appointment Setter/BDC Rep

Job Description

Do you enjoy helping people? Self-motivated? Love providing outstanding customer service? If this sounds like you, we want you on our team!

Our high-volume, award-winning Fred Anderson Toyota of Raleigh location is looking for sales appointment setters/BDC reps. Why work with us?

5-day work weeks

Flexible Saturday shifts

No prior automotive experience needed - Training is provided

Competitive pay plans with base + bonus with high earning potentials at our high-volume Toyota dealership!

Our sales appointment schedulers/BDC reps are the initial contact for Internet sales leads. The main objective is to assist guests with product information questions and set them up with an appointment to meet with a sales professional.

What we offer:

A culture of caring, belonging, and respect for everyone

Managers that people want to work with

Career growth and advancement

Leadership development, innovative training, and learning systems

Competitive compensation plans

401k retirement plans with company match

Comprehensive health benefits packages, including telehealth and behavioral health services

Industry-leading maternity and paternity leave

Paid employee referral program

Recognition and bonus programs

Paid time off, bereavement, and vacation benefits

Employee discounts on parts, service, vehicle purchases, and local entertainment

Responsibilities:

Answer customer calls and establish follow-up with sales appointments

Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates

Continuous follow-up with interested leads for 90 days, as well as following up with leads that are not ready to make an appointment or no-shows

Provide customers with product information and direct them to appropriate dealership resources

Participate in team and process development sessions- keeping positive relationships with teammates, sales teams, and dealership management

Utilize the CRM tracking system daily

Walking the lot to stay up to date on inventory

Assisting with getting vehicles fueled up and over to our detail departments

Qualifications:

Prior customer service experience

Excellent teamwork skills

Positive and hardworking demeanor

Strong computer skills with the ability to use computer software

Eagerness to improve and collaborative attitude

Time management skills

Strong listening skills with the ability to build rapport with others

Organizational skills

Prior automotive and e-leads experience (preferred)

Valid Driver’s license with an acceptable motor vehicle record

High school diploma or equivalent

Why Automotive:

Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.

Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities

Technology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.

Full-time