Mitigation Project Manager (Water and Fire Loss)

Job Description

Reports To: General Manager

Direct Reports: 5+ Technicians

What does a Mitigation Manager with Paul Davis do?

Lead a team of hardworking individuals serving others within your community

Make a difference for others that have had a disaster strike their property

Take pride when your team completes mitigation projects on budget with an exceptional customer experience

Be empathetic and show a sense of urgency while communicating through modern technology

Why Join The Team? Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating an opportunity for our team members, providing industry training and giving Mitigation Managers the opportunity to become experts in the field through certifications and Paul Davis University.

Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider – our Mitigation Managers are leading their teams to be first on site after disasters strike (i.e. floods, fires) and will be directing the mitigation crews to restore the property. You are essential to coordinate teams effectively and ensure that jobs are performed profitably.

Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision: To provide extraordinary care while serving people in their time of need.

Mission: To provide opportunities for great people to deliver Best in Class results.

Compensation and Benefits:

$75,000 - $90,000 a year based on experience, qualifications, and certifications

Bonus based on profit performance

Leadership Development - our company grows from the inside. If you are motivated to grow your career, ask about participation in our leadership development opportunities

Paid training

Health Benefits

PTO, sick days, and holidays

401k match

Company phone, laptop and assigned vehicle provided

Referral program

Great culture and team dynamic

Qualifications (Requirements):

**INSURANCE/TPA RESTORATION INDUSTRY experience REQUIRED**

5+ years mitigation management experience required, including team management and development

Adept at managing insurance compliance and working within carrier and TPA parameters

Proficiency with mitigation software including MICA/Mitigate, Symbility, Xactanalysis, Dash, etc.

IICRC certifications (WRT, ASD, FSRT) or equivalent preferred

Proficiency with estimating software (Xactimate and Symbility) a plus

Experience managing large-loss residential or commercial projects

Fluent in English, Spanish strongly preferred

Dedication to customer service

Ability to work nights/weekends and overtime as needed

Desire to join a world-class team and contribute a positive attitude

Desire to continually learn new things

Valid driver's license with a clean record

Ability to pass a criminal background check/drug screen

Job Responsibilities:

Ensuring the teams' performance of water and fire mitigation, mold remediation, trauma/bio-hazard clean up, tarping, and board up services are in accordance with Paul Davis and industry specifications.

Lead, train, and develop the mitigation team and ensure readiness at all times to respond to meet customer's needs and exceed expectations.

Ensure jobs and estimates achieve or exceed timing and margin requirements.

Meet clients and adjusters on site to assist in issue resolution and provide mitigation expertise and guidance.

Re-inspect job sites for quality control.

Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in effective and timely manner.

Maintain inventory of clean, properly stocked and organized trucks along with all company equipment.

Be accessible to mitigation team and office team by phone, Teams, and email.

Focus and dedication to providing excellent customer service.

Assist other team members when needed and foster a positive working relationship with other departments.

Be a great representative of our brand!

Please apply if you think you have what it takes to serve others and deliver a world-class service when others need it the most. We are looking forward to discussing this opportunity with you.

We support and hire Veterans and we are an Equal Opportunity Employer!

Full-time