Technical Support Clerk

Job Description

The Technical Support Clerk provides administrative and clerical support across multiple plant functions, including Operations, Quality, and Engineering. This role is responsible for maintaining accurate records, preparing and distributing documentation, assisting with audits, generating reports, and supporting day-to-day plant operations. The position requires strong organizational skills, attention to detail, and the ability to work cross-functionally with multiple teams.

Primary Duties and Responsibilities

Maintain and update plant documentation, including drawings, specifications, work instructions, SOPs, and quality/operations records.

Prepare, organize, and distribute controlled documents to support Operations, Quality, and Engineering activities.

Support reporting needs by compiling data from ERP systems (e.g., Epicor) and generating management reports in Excel and other formats.

Assist with the PPAP (Production Part Approval Process) submission process by compiling, reviewing, and organizing required documentation.

Enter and maintain data for operational and quality metrics (scrap, rework, customer complaints, audit findings, production KPIs, etc.).

Provide clerical support for projects and initiatives, including filing, document formatting, and maintaining project logs.

Assist with internal and external audits by preparing required records, organizing files, and ensuring documentation accuracy.

Support change control activities by ensuring proper documentation are recorded, distributed, and filed.

Maintain calibration records, training logs, and compliance-related documents in accordance with ISO and company standards.

Coordinate with suppliers, customers, and internal teams to collect, distribute, and track documents and certifications.

Assist with customer complaint investigations by gathering information, preparing reports, and supporting corrective action documentation.

Generate and distribute routine reports for management review, including performance indicators and project tracking updates.

Provide general administrative support such as scheduling meetings, preparing agendas, and taking minutes for plant and departmental meetings.

Perform other duties and projects as assigned to support overall plant operations and business goals.

Position Requirements

High school diploma or equivalent required; Associate degree or technical coursework preferred.

1–3 years of experience in an administrative, clerical, or technical support role; experience in a manufacturing environment preferred.

Familiarity with quality systems (ISO 9001, IATF 16949) and document control processes a plus.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Strong organizational skills with the ability to handle multiple priorities.

High level of accuracy, attention to detail, and recordkeeping ability.

Effective written and verbal communication skills.

Ability to work independently as well as collaboratively with cross-functional teams.

Experience with ERP/MRP systems, document control software, or reporting tools (e.g., Minitab, QT9, or equivalent) preferred.

Diversity & Inclusion Statement

UPG Electrical is an equal opportunity employer committed to a diverse and inclusive workforce.

Full-time