Customer Support, Customer Service, Collection Representative

Job Description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Customer Support, Customer Service, Collection Representative

Location: Columbus, OH 43219, USA

Duration: 12+ Months Contract

Pay Range: $20-22.22/hr.

Job Description:

Provide dedicated one-on-one client support throughout the inheritance process

Communicate proactively with clients and beneficiaries via phone and email to ensure transparency and empathy

Process and follow up on client service requests to ensure timely and accurate completion

Set and manage client expectations in line with internal Service Level Agreements (SLAs)

Deliver world-class customer service to internal and external stakeholders

Research, resolve, and escalate issues efficiently to ensure client satisfaction

About ASK: ASK Consulting is an awardwinning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.