Quality Control Analyst

Job Description

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission:

To help hard-working New Yorkers build better tomorrows

Our Vision:

Be New York's most loved financial institution by helping our members build their best financial futures

Overview: The Lending Quality Control Analyst supports MCU’s lending, collections, and servicing functions by conducting quality reviews to ensure compliance, accuracy, and sound risk management. This role is responsible for evaluating loan and collection activity across multiple portfolios, identifying exceptions, and recommending corrective actions that strengthen operational quality and compliance with internal policies and procedures, regulatory standards and industry guidelines.

Responsibilities:

Specific duties include, but are not limited to, the following:

Conduct quality control reviews across consumer lending portfolios including Home Equity

Review collection activity, including but not limited to call monitoring, charge-off reviews, and loss mitigation efforts

Perform Loan Servicing reviews, including ancillary refund reviews and other servicing related quality checks

Identify and document findings, analyze root causes, and recommend remediation to improve compliance and operational performance.

Provide clear, constructive feedback across all corresponding departments to drive quality improvements.

Review the underwriting and fulfillment of not only approvals and funded loans, but a valid sampling of declines, delinquencies, exceptions, and loans with fraud status

Stay up to date with regulatory changes in the Consumer and Home Equity market.

Coordinate, communicate and follow up with all deficiencies found on the collateral documents and compliance closing disclosures to ensure follow up is underway for any missing documents and if appropriate, any remedial action or change to the process is undertaken.

Communicate and follow up on all deficiencies found to Management and keep a log of all findings related to review

Manage time efficiently and prioritize workloads to meet strict deadlines while handling multiple tasks.

Contribute to the ongoing enhancement of sampling methods, reporting, and review procedures

Perform other related duties as requested and special projects as assigned.

Requirements:

High school diploma required; Bachelor’s degree preferred. Minimum of three years of experience or equivalent combination of education and experience in any one of the following areas:

Law/Compliance

Operations or Quality Assurance, Control and Risk

Retail Banking

Two years of Consumer Loan processing experience and a thorough knowledge of complete loan processes and functions

Two years of experience in lending, collections, servicing or quality control/audit functions

Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.

Excellent communication skills with the ability to provide feedback and collaborate across departments

Technologically proficient.

Competencies:

Comprehensive knowledge of consumer loan origination processes, policies and procedures

Proficient with Microsoft Office Suite including: Word, Excel, PowerPoint and Outlook

Strong team player with demonstrated initiative

Must possess strong people skills, a cheerful outlook, maturity, and excellent judgement

Strong organizational, problem solving, and multitasking skills including prioritizing, scheduling, time management and meeting deadlines.

Must possess well-developed written and verbal communication skills.

Strategic thinker with proven analytical ability and has strong attention to detail

Highly ethical

Possess a keen sense of urgency, takes accountability and achieve results

Demonstrated commitment to quality and continuous improvement

Why you'll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following

Results - We are passionate about winning.

Agility - We proactively anticipate, respond and pivot to ensure MCU wins.

Integrity - We operate with the highest ethical standards and highest degree of honesty.

Belonging - We cultivate a culture of inclusion and teamwork.

Ownership - We take personal responsibility and hold ourselves accountable for the results.

What we can offer you:

Competitive compensation, medical and dental benefits.

401K with employer match

Flexible paid time off

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location. Incentives and/or benefits packages may vary depending on the position.

Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Full-time