Customer Support Agent

Job Description

Unitranslate is looking for a Customer Support Agent to join our growing team. This role involves assisting customers, handling inquiries, and ensuring a smooth and positive user experience across our translation services.

Key Responsibilities

Respond to customer inquiries via email, chat, or support tickets

Assist clients with service-related questions and basic troubleshooting

Coordinate with internal teams to resolve customer issues efficiently

Maintain accurate records of customer interactions

Ensure timely and professional communication with customers

Follow company guidelines and support processes

Requirements

Strong written and verbal communication skills

Good command of English (Turkish is a plus)

Basic computer skills and familiarity with online tools

Customer-focused mindset and problem-solving ability

Ability to work independently and meet response deadlines

Previous customer support experience is a plus but not mandatory

What We Offer

Opportunity to work with an international team

Supportive and professional work environment

Training and onboarding provided

Growth opportunities within the company