Community Services Coordinator

Salary : $64,397.01 - $93,375.57 Annually

Location : Bob Crane Community Center, OH

Job Type: Regular, Full-Time

Job Number: 00960

Department: Parks & Recreation

Opening Date: 12/19/2025

Closing Date: 1/2/2026 11:59 PM Eastern

Description

Become part of our collaborative City team! We're looking for a passionate leader to guide our Volunteer and Community Services programs. You will lead the recruitment, training, and management of volunteers, while also helping develop programs to support older adults in our community. Bring your expertise in community engagement and volunteer management to enhance the lives of older adults in our community.

JOB RESPONSIBILITIES:

As part of the Parks and Recreation team, reporting directly to the Parks and Recreation Deputy Director, this position is responsible for oversight, leadership, and development of all aspects of the volunteer and community services program including recruitment, interviewing, orientation, training and evaluating volunteers.

The City of Upper Arlington is an equal opportunity employer, striving to foster an equitable and inclusive work environment.

Examples of Duties

ESSENTIAL FUNCTIONS: For purposes of 42 USC 12101:

Community Engagement and Services:

Evaluate current services offered to older adults and identify opportunities for enhancement or expansion.

Participate in community engagement to promote current community services and evaluate needs for additional services.

Receive and address requests from older adults and other residents for community services, facilitating connections with appropriate internal and external resources.

Identify and explore new service opportunities for older adults, including transportation and in-home services.

Collaborate with recreation programming staff to provide enrichment and socialization opportunities for older adults.

Volunteer Management:

Oversee City's Volunteer Program including identify, recruit, train, assign, schedule, evaluate, and recognize volunteers; ensure volunteers understand their roles and responsibilities; and utilize volunteers strategically to enhance the City's capacity to deliver services to older adults.

Maintain all aspects of the volunteer database, including background checks, donated hours, contact information, and volunteer assignments.

Provide guidance to staff working with volunteers.

Create and prepare all communications with volunteers.

Manage volunteer support at various park and community events.

Facilitate connections between older adults requesting services and suitable volunteers to assist them.

Policy and Procedure Development:

Maintain updated knowledge of all regulations governing volunteers; proactively update Parks and Recreation volunteer policies and procedures and related manuals as necessary.

Develop, implement, and oversee City policies related to volunteer management and the provision of services for older adults.

Administrative and Analytical Tasks:

Assess organizational needs for volunteers and identify new opportunities for volunteer utilization.

Assess and recommend software solutions to support the management and administration of volunteer services and community programs.

Track, analyze, and report data pertaining to services provided to older adults and volunteer engagement.

Investigate and manage opportunities for securing grant funding to support volunteer and community services.

Performs other duties as required. (5%)

Typical Qualifications

QUALIFICATIONS:

Associate's Degree in related field is strongly preferred. Minimum two (2) years of experience in education or social service setting working with older adults. Prior municipal experience helpful. Skilled experience in technology applications, any equivalent combination of education, training, and experience. Previous volunteer history or previous work with volunteers.

LICENSURE OR CERTIFICATION REQUIREMENTS:

CPR Certification; First Aid Certification; valid State of Ohio Driver's License and the ability to maintain insurability under the City's vehicle insurance policy

Supplemental Information

KNOWLEDGE, SKILLS, AND ABILITIES: (* indicates developed after employment).

Knowledge of:

Applicable laws, regulations, City policies, procedures, and requirements including Ohio Ethics law and Public Records law.

Recreation trends and best practices.

Workplace safety.

Budgeting

Government structure and process.

Community resources and services;

Marketing;

Public relations;

Local geographic area.Skill in:

Computer operation;

Use of modern office equipment;

Motor vehicle operation; Ability to:

Carry out detailed but basic written or oral instructions;

Interpret a variety of instructions in written, oral, picture, or schedule form;

Deal with problems involving several variables within familiar context;

Exercise independent judgement and discretion;

Compile and prepare reports;

Train or instruct others;

Respond to routine inquiries from public and/or officials;

Prepare and deliver speeches and presentations;

Communicate effectively;

Understand a variety of written and/or verbal communications;

Develop and maintain effective working relationships;

Handle sensitive inquiries and contacts with officials and general public;

Resolve complaints;

Travel to and gain access to work site.

EQUIPMENT USED: The following are examples only and are not intended to be all inclusive.

Standard business office equipment, motor vehicle, engineering hand/power tools/equipment, surveyor tools/equipment.

INHERENTLY HAZARDOUS OR PHYSICALLY DEMANDING WORKING CONDITIONS:

The employee has exposure to chemical compounds found in an office environment (e.g., toner, correction fluid, etc.); is exposed to possible injury from unclean or unsanitary conditions; works with moving mechanical parts of equipment of machines; ascends scaffolds/ladders; works in or around crowds; occasionally lifts, pushes, pulls, or carries objects 25 lbs. or less.

EQUIPMENT USED: The following are examples only and are not intended to be all inclusive.

Standard business office equipment.

INHERENTLY HAZARDOUS OR PHYSICALLY DEMANDING WORKING CONDITIONS:

Work is performed in a normal indoor environment with little exposure to outdoor temperatures or dirt and dust.

The incumbent's working conditions are typically moderately quiet.

Note: In accordance with the U.S. Department of Labor physical demands strength ratings, this is considered sedentary work.

CITY VALUES:

Incumbent must model the following established city values: Teamwork/Collaboration, Integrity, Service, Leadership, Communication, Growth, Professionalism & Ethics.

The City of Upper Arlington offers an extensive benefits package. Benefits include:

Paid Leave: Vacation, Sick, Personal, Holidays, Bereavement

Health Insurance: Choice between Traditional PPO plan and High Deductible Plan with a Health Savings Account

Dental Insurance with Delta Dental of Ohio

Vision Insurance with Eyemed

Group Term Life Insurance with option to purchase supplemental coverage

Voluntary Pet Insurance

Service Credit Compensation

Deferred Compensation Savings Plans

Wellness Program

Employee Assistance Program

01

Do you have at least two (2) years of experience working in an education or social service setting with older adults?

Yes

No

02

Describe your experience coordinating or managing volunteers, including recruitment and ongoing support in the space below:

03

What systems or tools have you used to track volunteer hours, background checks, or program participation?

Required Question