POTENTIAL - Customer Service Representative / Call Center Rep

Customer Service Representative / Call Center

Location: Spring, TX 77373

Pay Rate: $16/hr

Schedule: M-F, Day Shift, 8:00AM - 4:30PM

Full Time, Temp to Hire!

Overview:

Our client provides state municipal, industrial, and commercial clients with innovative and cost-effective solutions for utility system management. Services include operations, maintenance, and management of public works, water, wastewater, and utility billing systems

Responsibilities:

Customer service: Assisting customers by phone, email, or in person. This can include answering questions about utility policies and programs, and handling complaints.

Monthly billing, processing customer payments, preparing bills, and making adjustments.

Datat entry and editing system-generated reports for accuracy

Investigate billing discrepancies, process past due notices, process billing and fines as related to ultility billing.

Handling work orders for service disconnections, reconnections, and new orders.

Service turn on and off: Processing requests to turn water service on and off.

Account management: Establishing and maintaining customer accounts, and ensuring account information is accurate.

Database management: Inputting and querying databases to make financial adjustments and prorate changes.

Coordinate with meter readers and field personnel to maintain status of account activities and compliance issues

Other responsibilities may include:

Verifying credit and deposit information

Reviewing customer correspondence

Providing information about community financial assistance resources

Reviewing income eligibility applications, tax returns, and transcripts

Required Qualifications :

Fluency in English

Bilingual English / Spanish is a plus but not required.

Minimum high school diploma or equivalent

Utility experience preferred but not required

Analytical Skills

Basic Computer knowledge

Compensation / Pay Rate (Up to): $16.00 - $16.00