ServiceNow Developer

ServiceNow Developer

Alternate/Related Job Titles:

ServiceNow Platform Engineer

ServiceNow Administrator/Developer

ServiceNow Solutions Engineer

Location: Atlanta, GA

Onsite Flexibility: Hybrid (2-3 days onsite)

Contract Details

Position Type: Contract-to-Hire

Contract Duration: 5.5 months

Start: As Soon As Possible

Job Summary

The ServiceNow Developer will join a high?performing IT Shared Services team responsible for building scalable, secure, and automated solutions across the ServiceNow ecosystem. This role blends platform development, system administration, and operational support, requiring strong technical expertise and the ability to collaborate with both technical and non?technical stakeholders. The ideal candidate excels in automation, ITSM processes, and supporting large enterprise environments.

Key Responsibilities

Development & Customization

Design, develop, and implement custom applications, workflows, and integrations using Flow Designer and Automation Engine.

Build and maintain UI policies, client scripts, business rules, and portal widgets.

Develop and optimize CMDB structures aligned with ITIL best practices.

Contribute automation strategies across ITSM, ITAM, HAM, SAM, and related modules.

System Administration

Perform instance configuration, upgrades, and patching to maintain platform health.

Manage roles, ACLs, and security configurations to ensure appropriate access.

Monitor performance and implement tuning and optimization strategies.

Operational Support

Provide tier?3 support for ServiceNow modules including ITSM, ITAM, CSM, HAM/SAM, and Discovery.

Troubleshoot integrations with systems such as Azure AD, inTune, SCCM, and MID Servers.

Participate in after?hours deployments of code and configuration changes.

Support daily administration and interact with non?technical customers.

Additional Notes from Hiring Team

ITSM is required.

At least one of ITAM, HAM, or SAM is required.

CSM experience is not required but strongly boosts a candidates competitiveness.

CMDB and Discovery experience are valuable differentiators.

The role operates within an Agile environment and a large, multinational corporate structure.

Required Experience

Certified System Administrator (CSA) certification.

Certified Application Developer (CAD) certification.

Minimum 3 years of hands?on ServiceNow development and administration experience.

Strong proficiency in JavaScript, Glide API, and ServiceNow scripting.

Experience with REST/SOAP integrations and MID Server configuration.

Familiarity with ITIL processes and enterprise ITSM frameworks.

Ability to work in large multinational environments or shared/managed services.

Nice?to?Have Experience

Any of the following certifications:

CIS-CSM

CIS-ITSM

CIS-HAM

CIS-SAM

Experience with Performance Analytics, Virtual Agent, or AI Search.

Experience using Agile/Scrum methodologies and tools such as Azure DevOps.

Required Skills

ServiceNow development & scripting

ITSM expertise

Integration troubleshooting (REST/SOAP, MID Server)

Preferred Skills

ITAM, HAM, or SAM product experience

CMDB & Discovery

Flow Designer & Automation Engine

Customer Service Management (CSM)

Performance tuning and platform optimisation

Additional Skills

Platform administration

Access control (roles, ACLs)

After?hours deployment support

Stakeholder communication & support

Problem?solving and analytical skills

Benefits

Medical, Vision, and Dental Insurance Plans

401k Retirement Fund

About the Client

A leading North American pest control organisation with over 100 years of experience, serving residential and commercial customers across multiple countries. The company prioritises sustainability, innovation, and community engagement while delivering essential services that protect homes and businesses.

About GTT

GTT is a minority?owned staffing firm and a subsidiary of Chenega Corporation, a Native American?owned company in Alaska. As a Native American?owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients include Fortune 500 banking, insurance, financial services, technology, life sciences, biotech, utility, and retail organizations across the U.S. and Canada.

Job Number: 25-28999 #gttjobs #J-18808-Ljbffr