Outbound CSR

Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Customer Service rep to support our client's team.

Job Title:Customer Service Representative

Location: Las Vegas, NV

Shift:

2 shifts available 6am - 2pm or 10am - 6pm

One weekend shift is required per week from 8am-4pm

Pay Range: $15 - $15/ hr

Employment Type: Full-time, temp or temp-to-hire

Summary:

Our client is seeking enthusiastic and tech-savvy Inbound Customer Service Representatives to support various consumer brands from their Las Vegas office. This is a temp-to-hire opportunity, offering long-term potential for individuals who thrive in a fast-paced, team-oriented environment.

Core Responsibilities:

Respond to inbound customer inquiries via phone, email, live chat, and social media

Provide clear, timely, and accurate information regarding products and services

Resolve customer concerns and complaints with professionalism and empathy

Escalate complex issues when needed, ensuring thorough documentation

Maintain a positive, solutions-focused tone in all communications

Navigate multiple systems and software tools while multitasking across channels

Uphold brand standards and deliver an excellent customer experience consistently

Qualifications:

Minimum 1 year of customer service experience (call center preferred)

High school diploma or equivalent required

Strong computer skills - comfortable using MS Office Suite and web-based platforms

Excellent written and verbal communication skills

Proven ability to remain calm and composed in high-stress or escalated situations

Bilingual (Spanish) is a plus but not required

Must be able to pass a background check

Must be available for on-site work only

Conversion Benefits (upon hire by client):

Pay increase to $16.00/hr

Employer-paid health, dental, and vision insurance

PTO, mental health days, and sick leave

Free gym membership

Monthly bonuses for performance

Snacks, events, and Tickets@Work discounts

Benefits: Use this link bit.ly/4cGUQSh to learn more about benefits available to Eastridge's temporary employees. From time to time Eastridge's clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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