Customer Service Representative

Job Description

Customer Service Representative - Spring 77373

Temp, possible temp to hire

Pay: $16.00 per hour

Great company culture with engaging coworkers!

Duties:

Assist customers on a daily basis, inbound calls and emails.

Engage in all functions related to monthly utility billing, assisting customers with setups and cancellations, answering general billing inquiries, processing payments over the phone and in-person;, including data entry and editing system generated reports for accuracy.

Investigate billing discrepancies, process past due notices, process billing and fines as related to utility billing.

Qualifications

1-2 years of Customer Service/Call Center experience

Minimum required high school diploma or equivalent

Basic knowledge in MS Office (Excel, Word, PowerPoint)

Utility experience a plus

Additional Benefits after Conversion:

Great Benefits, once hired on by the company

Health insurance

Voluntary dental insurance

Voluntary vision insurance

10 sick days per year that employees can carry over without limit.

Employees who contribute to the 401K may also participate in the Employee Stock Purchase Program.

Paid vacation time.

Full-time