Service Program Manager IS

Description

POSITION SUMMARY

In partnership with the assigned internal customer(s) group, the Program Manager Integration, is responsible for the successful planning, development, and execution of continuous improvement programs within Vertiv Infrastructure solutions group. The Program Manager Integration will provide oversight on all continuous improvement projects and the standardization of business as usual (BAU) processes within assigned functional departments. The individual will play an active role within assigned customer(s) group in capturing, duplicating, and internalizing the best practices across assigned customer(s) group. He/she/they will further develop Lean capabilities of management and employees, to create sustainable models to drive daily problem solving and continuous improvement. This individual should be prepared to lead and coach leaders to integrate operations/functions end to end and drive KPI improvement.

RESPONSIBILITIES

Drive implementation of the GBS system and align processes for the Infrastructure Solutions business

Accountable for the administration and execution of continuous improvement related policies and procedures.

Decisions have a direct impact on functional operations and customers.

Frequently interacts with subordinates, customers, and peer groups at various management levels.

Interactions normally involve information exchange and basic problem resolution.

Ability to lead change initiatives and drive process excellence.

Leads/Accountable for Infrastructure Solutions continuous improvement communications, education and training.

Leads functional analysis including baseline of core business processes and financial analysis and continuous measurement and improvement.

Partner with the Regional Infrastructure Solutions leader to develop and deploy continuous improvement strategy.

Right hand resource person to assigned function leader.

Work with assigned function leader to define/set appropriate targets for improvement and measure progress to targets.

QUALIFICATIONS

Minimum Job Qualifications:

Bachelor’s Degree or equivalent of 5 plus years’ experience

5 years or more of hands-on experience in the application of production system methods and way of thinking

Preferred Qualifications:

Master’s Degree preferred.

Six Sigma / Lean certifications, preferred.

Ability to coach, teach and lead leaders to develop continuous improvement strategies, influence decision making, and drive continuous improvement initiatives within the plant operations and functions.

Hands-on experience in the application of Lean/Six Sigma methods and way of thinking.

Strong leadership, organizational, project management and inter-personal skills.

Excellent oral and written communication skills in local language and English.

Strong analytical skills, including the use of statistical modeling techniques, root cause analysis and other tools and methods typically deployed to drive operational improvements.

Ability to influence and lead in a matrix organization to drive accountably and execution of VOS mindset and activities.

EDUCATION AND CERTIFICATIONS

Bachelor’s Degree or equivalent of 5 plus years’ experience.

Master’s Degree preferred.

Six Sigma / Lean certifications, preferred.

PHYSICAL REQUIREMENTS

No Special Physical Requirements

ENVIRONMENTAL DEMANDS

No Specific Environmental Demands

TRAVEL TIME REQUIRED

25% Travel Required

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus

Operational Excellence

High-Performance Culture

Innovation

Financial Strength

OUR BEHAVIORS

Own It

Act With Urgency

Foster a Customer-First Mindset

Think Big and Execute

Lead by Example

Drive Continuous Improvement

Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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