Community Director

Job Description

We’re hiring a results-driven Property Director to lead operations at one of our multifamily apartment communities. This is a high-responsibility leadership position overseeing all aspects of property performance — from occupancy and revenue to resident experience, maintenance operations, and team development.

You’ll manage and mentor the on-site team, hold people accountable, and ensure the community operates with excellence every day. We need someone who moves fast, makes clear decisions, and isn’t afraid to lead from the front.

If you’re a strong operator with a talent for developing people, optimizing systems, and keeping both owners and residents satisfied, this role gives you full runway to make a real impact.Compensation:

$65,000 - $85,000 yearlyResponsibilities:

Leadership & Team Management

Lead, mentor, and hold accountable the on-site team, including the Assistant Manager and maintenance staff.

Set performance expectations, run weekly check-ins, and ensure clarity around priorities and KPIs.

Foster a positive, professional culture aligned with high service standards.

Operations & Financial Performance

Oversee day-to-day property operations, ensuring efficient workflows and consistent execution.

Manage revenue, collections, delinquency, resident retention, and occupancy strategies.

Analyze financial reports, track variances, and drive performance improvements.

Ensure accurate application of fees, notices, addendums, and company policies.

Leasing & Marketing

Oversee leasing performance, follow-up practices, and lead management.

Guide pricing and concession strategy to maintain healthy occupancy.

Train and support staff on leasing scripts, tour etiquette, and closing techniques.

Maintenance & Capital Projects

Oversee maintenance operations, work order turnaround, and resident communication.

Coordinate with the maintenance team and vendors to maintain property quality and safety.

Support planning and execution of turns, renovations, and capital improvements.

Resident Relations & Conflict Resolution

Serve as the escalation point for resident concerns, ensuring timely resolution.

Maintain a high standard of customer service while upholding property rules and expectations.

Enforce policies consistently and fairly across the community.

Compliance & Reporting

Ensure adherence to Fair Housing, local/state regulations, and company policies.

Maintain accurate documentation, notices, inspections, and operational records.

Provide ownership-level reporting and communicate key updates proactively.Qualifications:

Required

3+ years of multifamily property management experience with proven leadership responsibilities.

Strong understanding of leasing, collections, renewals, maintenance coordination, and resident relations.

Excellent communication and conflict-resolution skills.

Ability to make decisions, enforce standards, and manage staff performance.

Proficiency with property management software (AppFolio, Resman, etc).

Full-time on-site presence and ability to manage occasional after-hours situations.

Preferred

Experience managing a property of 150+ units.

Strong financial acumen with experience reviewing P&Ls, budgets, and KPI reporting.

Background in training or developing on-site staff.

Bilingual (English/Spanish) a plus.

After you apply

After you submit your application, you will receive an email to complete a 3-question video questionnaire. Only candidates who submit their videos will be considered for the next step in our hiring process. About Company

If you're the kind of person who loves helping others, solves problems with a smile, and thrives in a fast-moving environment, you’ll fit right in here.

We’re not just a property management company. We’re a team on a mission to simplify real estate investing and strengthen communities. What makes us different? It starts with THE CUT — our six core pillars: Trust, Hospitality, Empowerment, Creativity, Urgency, and Tribe.

Here, you’re trusted to take ownership, empowered with tools and training, and surrounded by a team that supports you. We reward initiative, celebrate wins, and believe in doing work that matters.

We want smart, motivated people solving problems, helping clients, and growing every day.

If you want to be part of a company that values speed, creativity, and team culture — and you’re ready to make an impact — we want to hear from you.

Full-time