Customer Support Associate Fintech & Digital Payments

Are you confident, energetic, and eager to gain hands-on work experience in a fast-growing industry?

Our client, a company operating in the digital payments and fintech space, is looking for motivated and dynamic individuals to join their Customer Support team. This role is well suited to school leavers, graduates, or candidates with limited work experience who are keen to learn and build a career in fintech.

Key Responsibilities

Provide customer and merchant support related to digital payments

Assist users with payment queries and guide them through payment processes

Search, track, and investigate transactions to resolve issues

Support merchants in navigating dashboards and understanding payment flows

Identify transaction trends and escalate potential issues where required

Assist with enabling, disabling, or adjusting payment channels

Work with eCommerce merchants to resolve basic plugin or payment method issues

Maintain accuracy and quality in customer responses

Requirements

Matric (Grade 12) – essential

Strong communication skills

Basic computer literacy

Interest in fintech, digital payments, or technology

Willingness to learn and work in a fast-paced environment

Experience is not essential — attitude and potential are key

Any exposure to areas such as marketing, sales, business, or digital tools will be advantageous

Working Hours

This role operates on a rotating shift schedule:

Morning Shift: 7:00 AM – 3:00 PM or 4:00 PM

Afternoon / Night Shift: 3:00 PM or 4:00 PM – 12:00 AM

Weekend Shifts: 8:00 AM – 5:00 PM (on rotation, not every weekend)