Instructional Designer

Location: This position is located at our Dublin, OH campus with hybrid flexibility.

Who we are

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

About the role

The Instructional Designer will design, develop, evaluate, and continuously improve training content across a

hybrid environment (both instructor-led and virtual) for new hire onboarding and operations training. With

Manager oversite, the Instructional Designer will design content for a virtual adult learning experience that is engaging and learner-centered. Must be able to collaborate with subject matter experts (SME’s) to create and develop training plans, programs, and/or individual courses that are linked to business requirements.

What you’ll do

Conduct Front-End Analysis

Perform needs analysis, flag redundancies, and analyze course feedback to identify opportunities for improvement.

Work with Training Team, Subject Matter Experts, and other stakeholders to develop specific course content and materials based on agreed-upon learning objectives.

Collaborate with Subject-Matter-Experts to research content, identify best-practices, and quality standards.

Track emerging trends in professional development and adult learning to make informed recommendations for improving the learner experience.

Design Broad-Based Training Content

Produce core and supplemental training materials including e-learning modules, online tutorials, and multimedia products to meet learning needs and objectives at foundational, intermediate, and mastery levels.

Employ learning design approaches that are engaging, interactive, learner-centered and maximize transfer of learning.

Design content in a hybrid environment: in-person classroom training, virtual instructor-led training, webinars, job-aids, self-paced learning using a variety of platforms.

Design and Develop Training Material to support facilitators and participants

Develop exams, practice tests, quizzes, and other assessments that measure learner comprehension and mastery.

Create tools, templates, job aids, and other materials to ensure learning can be applied in the work place.

Evaluate Training Effectiveness and Performance

Track training competency attained using the LMS data.

Conduct formative and summative evaluations.

Set evaluation benchmarks.

Continuously improve and measure training results and impact.

ELearning

Design and deploy engaging and interactive online learning opportunities, using appropriate tools (Articulate Pro or Storyline, Adobe Captivate, Raptivity, etc.).

Maintain domain expertise in LMS platform to ensure brands take full advantage of features and functionality.

Create, deploy and track usage and effectiveness of SCORM or ILMS compliant curriculum using the existing Learning Management System.

Communicate with the LMS administrator to troubleshoot SCORM and platform issues.

All other duties as assigned.

What you’ll bring

Education: Bachelor or Master’s Degree in Instructional Design, Educational Technology, or related field.

3-5 years of experience in Instructional Design, Educational Technology, or equivalent experience.

Knowledge of instructional design methodologies, evaluation methodologies (Kirkpatrick), and certification development.

Experience developing virtual instructor-led, self-paced and in person instructor-led curricula, online tutorials and assessments.

Experience with authoring tools (Articulate 360 preferred), Virtual platforms and learning management systems, and experience in multimedia development.

Experience with graphic design tools, such as Adobe Illustrator or Photoshop.

Demonstrated attention to detail and strong organization, planning, and problem-solving skills.

Excellent verbal and written communication skills.

Team player with strong interpersonal skills and ability to build effective working relationships.

Ability to solve problems using good judgment and discretion.

Ability to work independently, with creativity, passion and ownership of multiple projects simultaneously.

Visual design skills; ability to create visual assets that enhance the look and feel of learning products and align with the brand identity (Photoshop, Illustrator, In-Design Forms, etc.).

Experience using video editing software (preferred).

Ability to document technical information and write effective copy, instructional text, and audio/video scripts that are easy to search and user-friendly.

Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily.

--

#LI-AK1 #LI-Hybrid