Implementation Manager - MM

Role Purpose

Implementation Manager is responsible for delivering and implementing Calastone's products in our clients' operations. The role holder will play a key part in building out an implementation capability for the company and will be in charge of the end-to-end delivery of our solutions into a client UAT and production environment.

You will collaborate with the product and technology teams to design and manage all technical aspects of implementation, including system configuration, integration architecture, conversion and migration of data from one system to another delivering a seamless transition for both end users and customers.

You will join specialists in the Sales team in workshops with clients, aimed at understanding their technology landscape and collaboratively designing an implementation plan - keeping scalability and repeatability of the approach front of mind.

Key Responsibilities

Own and manage end-to-end implementation projects, ensuring on-time delivery, meeting of budgetary demands, and maintenance of overall project ownership

Design and maintain a repeatable conversion and migration strategy

Manage and control system configuration of client UAT and production environments for both new and software upgrade implementations

Work closely with Calastone customers to manage client UAT and implementation programmes

Work in conjunction with Calastone project managers to develop and test implementation run books

Facilitate end user training on Calastone software products

Provide go-live and post implementation support

Proactively manage changes in project scope, identify potential issues and devise contingency plans, using appropriate techniques (e.g. Risk logs, Change requests)

Provide regularly scheduled updates to internal and external stakeholders and hold weekly project update meetings throughout the implementation lifecycle

Manage expectations for internal and external stakeholders to ensure satisfaction throughout the implementation process.

Serve as the first level of escalations for all Project-related risks and issues Required Knowledge & Experience

Experience managing software implementation projects in software/professional services company

Experience implementing SaaS products preferred

Experience implementing and migrating financial systems preferred (e.g. Transfer Agency Platforms, Fund Accounting Platforms, Money Market Platform)

Ability to manage and prioritize multiple requirements, deadlines, and projects

Excellent communications skills in English (verbal and written)

Experience using Microsoft Projects or other Project Management solutions is highly desirable

Moderate travel required to client sites when necessary

Deep Knowledge of Lean and Agile software development processes

Person Specification

Delivery and Impact - Self-starter and resourceful: taking the lead is second nature and you are comfortable driving things independently within a very collaborative environment, continuously reaching to colleagues and other parties and not waiting for things to happen. Raises risks and issues promptly to the relevant bodies alongside recommendations for mitigation.

Communication - Confident, accurate, deliberate and direct. Ability to articulate complex issues concisely and effectively. Accustomed to pre-empting stakeholders to facilitate decision making. Engaged listener to steer client conversations and factor in their input.

Conduct - Demonstrates the corporate values of connected, supportive, creative and driven. Show a strong work ethic and the highest levels of professionalism and integrity.

Teamwork - Able to provide guidance to those within their peer group. Open to work in a multidisciplinary team, where we aim to complement each other and promote constant partnership and dialogue.

Management - Able to constantly manage priorities and lead the Product Owners and Engineers

to delivery.

Problem Solving - Identifies, considers and solves problems of a product, political, organisational and technical nature - ensuring visibility and buy-in where required.

Organisation - Provides regular 360 feedback to team, peers and management - with a view to addressing issues as well as encouraging performance.

Influence - Provides open feedback with actionable intent - also solicits this from peers, team and management.

Open to learn from others and try to do things differently

Our commitment to Diversity and Inclusion

The company is committed to building a diverse, equitable, and inclusive workplace where all employees can thrive, contribute their best and achieve their full potential. We ensure that all recruitment, promotion, and reward decisions are capability-based without regard to protected characteristics. We want you to perform at your best in the recruitment process; if you require any reasonable adjustments for any part of the recruitment process, please let us know.