Payment Processor

Job Description

Position: Payment Processing Specialist

Location: Tampa, FL 33610

Payment Processing Specialist

Job Summary:

Candidates will provide client-facing support and operational expertise for Wires, ACH, Host-to-Host, and API payment channels. Responsibilities include assisting clients with onboarding, troubleshooting, transaction processing, and ensuring compliance with relevant regulations. All activities will focus on delivering high-quality payment operations and service within the specified channels.

Essential Job Functions:

Client-Facing Service Delivery

· Provide professional, timely, and accurate responses to client inquiries related to payment operations.

· Demonstrate expertise in explaining payment processes, troubleshooting issues, and guiding clients through onboarding and ongoing support.

· Maintain high standards of client communication, including documentation of interactions and follow-ups.

Operational Excellence

· Execute payment operations (Wires, ACH, H2H, API) in accordance with documented procedures and regulatory requirements.

· Ensure accuracy and completeness in transaction processing, reconciliation, and reporting.

· Proactively identify and resolve operational issues, escalating as needed per defined protocols.

Collaboration & Communication

· Collaborate effectively with internal teams (IT, operations, client service) to resolve issues and implement solutions.

· Provide regular status updates, progress reports, and issue logs to designated stakeholders.

· Attend scheduled meetings and participate in knowledge-sharing sessions.

Compliance & Risk Management

· Adhere to all relevant regulatory, security, and compliance standards.

· Support audit and risk management activities by providing required documentation and evidence of controls.

Continuous Improvement

· Recommend process improvements and automation opportunities based on observed pain points or inefficiencies.

· Stay current with industry best practices and emerging payment technologies.

Quality Assurance

· Meet or exceed defined service level agreements (SLAs) for accuracy, timeliness, and client satisfaction.

· Participate in quality assurance reviews and implement feedback for ongoing improvement.

Documentation & Knowledge Transfer

· Maintain comprehensive documentation of processes, issues, resolutions, and client interactions.

· Ensure smooth knowledge transfer to internal teams at project completion or transition points.

Requirements:

· Minimum 3 years of experience in client-facing roles within financial services or payments operations.

· Knowledge and hands-on experience with Wires, ACH, H2H, and API payment processing.

· Effective communication and project management skills.

· Familiarity with client onboarding, testing, and implementation processes.

· Ability to work on-site within the Tampa location.

· Ability to speak Spanish is a plus.

Company Description

K-Tek Resourcing is a consulting organization with offices in Houston TX and St. Paul, MN. It is supported by 2 global delivery centers, located in India. With its global employee strength of over 250, K-Tek has been supporting its clients for over 9 years.

Why K-Tek

K-Tek has a tenet of excelling at delivering resources and solutions based on its experience, integrity, distinction in delivery, reduced turn-around time and the consistency at being the "First Time Right".

Vision / Mission

At K-Tek we believe in understanding the specific needs of the customer and tailor-creating innovative solutions to meet these needs. We invest in our employees and customers. We build a relation of trust with our customers through empathy, solutions and being the first time right.

K-Tek Resourcing LLC is one of the leaders in Resourcing industry with a portfolio of over 300+ consultants working at different client’s sites. Our commitment to compliance, excellent client servicing and superior quality has positioned us for sustained success.

Full-time