Operations Associate

Position Overview:

Responsible for handling daily customer service, vendor coordination, and order processing across systems. This detail-oriented role requires a proactive, customer-facing personality to communicate effectively, solve problems, and ensure operational efficiency.

Key Responsibilities:

Primary contact for customer inquiries, order updates, and issue resolution.

Provide timely, professional communication via phone, email, or online.

Troubleshoot order issues and coordinate solutions with internal teams.

Maintain strong customer relationships through exceptional service.

Communicate with vendors on lead times, pricing, and order status.

Address vendor issues and ensure accurate information flow.

Follow up on orders and product updates for internal team awareness.

Assist in evaluating vendor performance and escalate concerns.

Process customer orders across multiple systems accurately.

Ensure order details, pricing, and availability are correct.

Monitor order statuses and update system notes.

Collaborate with teams for complete order fulfillment.

Maintain organized documentation and records.

Assist in creating or improving SOPs.

Identify and escalate inventory or system issues.

Support special projects related to operations or system improvements.

Qualifications:

2 years of experience in operations or customer service (preferred).

Strong attention to detail and accuracy in data entry.

Excellent communication skills with a customer-friendly demeanor.

Ability to multitask and manage deadlines in a fast-paced environment.

Experience with order management systems.

Proficiency in Microsoft Excel, Outlook, and office software.

Strong problem-solving skills and collaborative work ability.