Tech Tools Operations Manager

PDu0026M Operations provides the foundation that enables our organization (Product, Design u0026 Marketing) to run smoothly at scale.

We're makers and doers, with a focus on practices, tools, and culture.

We ensure that our teams have what they need to work effectively and deliver amazing experiences to our customers.

We're seeking an experienced manager to lead our Tech Operations pillar within PDu0026M Ops.

This team is critical in ensuring our creative teams have the proper systems and services to deliver their work.

This is a high-visibility, high-impact role that requires a deep understanding of both technical systems and design workflows.

If you're passionate about systems and tools, operational excellence, and empowering creative teams, this may be the role for you!

Deep understanding of Design organization needs Experience leading org-wide tool transitions, ideally in creative environments Familiarity with compliance/security considerations in enterprise tool rollouts Experience with financial planning and budgeting processes Familiarity with AI tools Experience managing software vendor relationships and licensing contracts.

Master's degree or relevant professional certifications (e.g., PMP, CSM, Lean Six Sigma) 8+ years experience in Technical Operations, DevOps, Technical Program Management or related technical field A strong leader: 5+ years experience managing and developing talent Strategic leadership skills - ability to create, develop, and communicate a compelling vision, aligning team roadmaps with broader organizational priorities.

Proven ability to manage large-scale technical programs Demonstrated success leading change management initiatives, driving new ways of working, innovation, and operational efficiency.

Experience leveraging data and metrics to drive operational insights and inform strategic decision-making.

Understanding of the product and design development lifecycle and the tools that enable it (Sketch, Adobe Creative Cloud, Figma, etc.) Adept at working with many different types of technical and non technical cross-functional partners from Product Managers to Designers, Producers, Marketers, IT, Security, Procurement, Finance, Legal, etc.

Adept at validating business and technical requirements Comfortable presenting to senior leaders and end users alike Bachelor's degree in a relevant field (e.g., Computer Science, Software Engineering, Human-Computer Interaction, User Experience Design or related field)