Service Engineer

We are looking for a service engineer to help install and maintain large and complex 3D

printers that 3D print ophthalmic lenses. It is an exciting technology that is still being

improved by a large R&D team. The 3D printers are large and complex machines, with

electronics, mechanics, pneumatics, vacuum, UV lamps, inkjet printheads, and more.

The Service Engineer will cover the full range of all machine aspects, to be able to install,

troubleshoot and maintain the growing number of 3D printers, in the new lab in Redmond. The

printers are still being optimised, and with every R&D improvement, all printers need to be

upgraded to the latest status. The Service Engineer works along with the colleagues to learn to

know all aspects of the technology.

The Service Engineer is part of the OPO Global Service Team and reports to the Global

Operations Manager. The work is performed at our site in Redmond and involves occasional

travel to other sites in the world.

Requirements

Responsibilities

Daily follow up of printer performance

Troubleshooting printer operations: work with the other Service Team members to

resolve

issues with respect to hardware, software and printing process for maximum machine

uptime.

Analyze printer performance and trends

Be involved in the roll out of newly released R&D functionality

Be part of new 3D printer installations and printer upgrades

Propose & discuss with Service Team printer improvements

Evaluate current maintenance strategies and propose & implement new ones

Support local team on executing DoEs (Experiments).

You understand what it takes to work in a dynamic environment industry and

organization

hands-on, flexible and innovative

You have strong knowledge and experience in providing technical service and working

with high-tech equipment

You are result driven and have strong technical interest to analyze and understand root

causes of issues

You are used to working with others in order to solve issues

You hold a bachelor or masters in Engineering with a minimum 5 years relevant experience.

Benefits

Mackin Talent offers an attractive benefits package which includes major medical carrier, 15 days of PTO plus Holiday and Sick pay, paid volunteer hours, paternity/maternity leave and many more. We pride ourselves on our company values, the top one being that Relationships Matter. Come experience the Mackin Difference and our welcoming company culture with a focus on teamwork and family. Learn more about Mackin and apply online at .