Telephone Operator - Crowne Plaza Resort Guam

Description

Job Status and Requirements:

This is Local Hire, must be resident of Guam or be able to reside on Guam

US Citizens or US Permanent Residents (Green Card Holders)

Residents of Federated States of Micronesia (FSM)

This position is not eligible for any US Work Visa Sponsorship

No Relocation Package

Part Time Hourly Position, with hour wage of $10.00 per hour.

Normal work shift: 11am-7pm.

Must be able to work on Weekends and Holidays.

What is the Job?

As a Telephone Operator at Crowne Plaza Resort Guam is the first point of contact for guests via phone, email, and internal communication channels. This role is responsible for providing exceptional customer service by handling guest inquiries, requests, and concerns promptly and professionally. The ideal candidate demonstrates excellent communication skills, attention to detail, and a genuine passion for hospitality. You will Recognize each guest a a unique individual and create memorable, personalized experiences.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

Efficiently manage a high volume of incoming calls, ensuring timely responses to guest inquiries

Handle each call with accuracy, efficiency and courtesy following Crowne Plaza Resort Guam Brand Standard

Calling guests and colleagues by name whenever possible to create a personalized experience

Share detailed and accurate information about hotel amenities, services, and local attractions to enhance the guest experience

Addressing guest needs and requests promptly, escalating complaints when necessary

Collaborate closely with other departments to ensure guest requests are fulfilled promptly and accurately

Stay up-to-date with hotel policies, procedures, and promotions to provide accurate information to guests

Address guest concerns and complaints professionally, ensuring satisfactory resolutions

Support the Front Office team during peak periods as needed.

Contribute to a positive and team-oriented work environment.

What we need from you

Minimum one (1) year experience in customer service or switchboard operator.

Experience with OPERA hotel property management system in highly preferred.

Prior experience in a full-service hotel and/or resort is highly preferred

Strong communication skills

Strong interpersonal skills and excellent command of written and spoken English

Additional language such as Japanese, Korean and Chinese is preferred

Strong organizational skills

Strong problem-solving and to multitasking abilities

Ability to work in a fast-paced environment

What We Offer

A chance to become part of the global IHG family - opening a door to endless career opportunities. We’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role.

Join us and you’ll become part of the global IHG family – Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives.

IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans