Field Support Analyst

Serve as an FSR Analyst

Work side-by-side with analysts to train and mentor users

Troubleshoot technical issues and develop new use cases

Solve unique and challenging problems

Embed with high-impact units to understand their operational and technical needs

Help facilitate collaboration across a global enterprise

Provide desk-side training to analysts

Train analysts/operators in a classroom and operational setting

Staff the Help Desk

Respond to user requests and work with the engineering team to troubleshoot issues

Provide feedback to the engineering team about product

Answer questions from senior leaders

Qualifications:

5+ years of intel analysis experience

3+ years of experience fusing intelligence capabilities in support of operations

Prior experience with Gotham (required)

Gaia or Foundry experience is a plus

Technical background with working knowledge of:

HTML, Ruby, Python and/or Java

Hardware, networks, and server administration

Experience training analyst in a classroom or field setting

Strong knowledge of Excel

Military/Special Operations experience is a plus

Required: Active DoD TS/SCI Clearance

Job Type: Full-time