Operations Data Analyst

Job Description

Description:About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

The Operations Data Analyst is a self-starter and problem-solver who is successful in combining technology and data to deliver best-in-class outcomes. This individual is energized by solving complex business problems and is consistently effective at making high-judgment decisions at a rapid pace, even amidst the ambiguity that comes with charting a course of action where no precedent exists. The ideal candidate thrives in an environment where strategy, innovation, and decision-making are intentionally distributed, where candor, speed, and data are highly valued, and where colleagues at all levels hold one another to unusually high standards.

This position will play a critical role in helping Gifthealth become a truly data-driven organization by transforming data into actionable insights that drive strategic business decisions. The ideal candidate will bring strong analytical skills, a passion for data, and the ability to communicate complex findings clearly and concisely. This role will work closely with the VP of Market Access Operations and Account Directors to understand their data needs and deliver analytical solutions. In addition, this individual will help build and optimize the company’s data pipeline to ensure efficient data flow and integration across multiple sources.

Key Responsibilities

Collaborate with program team leadership to understand business insight needs, including metrics tracking, dashboard creation, and report generation.

Define and monitor KPIs, conduct in-depth data analysis to uncover opportunities, and deliver actionable insights to drive business success.

Develop, implement, and maintain impactful dashboards, reports, and metrics while ensuring data integrity and validity.

Present findings and recommendations clearly to key stakeholders across the organization.

Manage multiple projects and clients simultaneously in a fast-paced, results-driven environment.

Process and analyze large datasets to identify trends, patterns, and insights.

Own and execute the strategy developed by the VP of Market Access Operations to deliver daily, weekly, and monthly dashboards for internal reporting and client leadership teams.

Continuously improve data processes and methodologies to enhance efficiency and accuracy.

Conduct ad hoc analyses to support various business initiatives and projects.

Document processes and methodologies to ensure knowledge sharing and continuity.

Develop tools and frameworks to improve data accessibility and usability for stakeholders.

Leverage API connections to integrate data from internal and external sources, ensuring seamless data flow.

Ensure data quality by implementing data validation and data-cleansing procedures.

Design and implement data models and queries to extract, aggregate, and report on data.

Provide technical coaching, mentoring, and training across multiple stakeholder groups to drive adoption of the data platform organization-wide.

Handle sensitive information with a high level of confidentiality.Qualifications

Bachelor’s degree in Business, Analytics, Statistics, Engineering, Computer Science, or a related field, or equivalent relevant experience in a data- or numbers-driven environment.

3+ years of experience as a Data or Business Analyst delivering solutions using business intelligence tools (e.g., Microsoft Power Platform, Qlik, Tableau).

Strong call center experience with a demonstrated commitment to quality and continuous improvement.

Experience in a patient services organization, call center, hub, or pharmaceutical/biotech environment preferred.

Requirements

Ability to work independently and proactively while exercising sound judgment, creativity, and innovation.

Proven ability to deliver results in a fast-paced, deadline-driven environment.

Ability to interact confidently and effectively with senior management.

Ability to identify opportunities for improvement in processes and associate performance.

Excellent verbal, written, and presentation skills, including the ability to deliver both positive and constructive feedback with sensitivity and confidentiality.

Ability to break down complex problems and projects into manageable goals and align initiatives with the overall Data Platform strategy.

Ability to influence at all levels of the organization and partner effectively with cross-functional teams.

Highly motivated self-starter with the ability to work efficiently with minimal supervision.

Willingness to work outside normal business hours as needed to collaborate with international colleagues.

Strong problem-solving skills, ability to learn quickly, and a proactive approach to project completion.

Highly organized with strong attention to detail.Work Environment

Location: Remote

Schedule: Full-time Monday – Friday, with occasional weekends, holidays and travel depending on needs of client and business.

May require additional availability or flexibility for escalations.

Regular meetings with your teams, department, or leadership to ensure alignment.Key Essential Functions

Must be able to remain seated and work at a computer for extended periods of time throughout the workday.

Must be able to occasionally stand, walk, bend, and reach as needed to perform job duties.

Must be able to perform repetitive motions for extended periods, including typing, mouse use, and viewing computer screens.

Must be able to communicate effectively via phone, video conference, and written correspondence.Employment Classification

Status: Full-time

FLSA: Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.Requirements:

Full-time