IT Support Engineer

Job Description

We are seeking a self-motivated and detail-oriented IT Support Engineer to join our IT team. This role is ideal for individuals passionate about technology and eager to strive in a career in IT support. You will provide first-line technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth operation of IT systems.

Key Responsibilities:

· Respond to user inquiries via phone, email, or ticketing system in accordance with our SLA.

· Diagnose and resolve hardware, software, and network issues for desktops, laptops, and mobile devices.

· Install, configure, and maintain operating systems and applications.

· Assist with user account management (Active Directory, email, permissions).

· Document issues and resolutions in the IT ticketing system.

· Escalate complex problems to senior level engineers or relevant teams.

· Support routine maintenance tasks such as updates, patches, and backups.

· Provide basic training, onboarding, and guidance to users on IT tools and best practices.

Requirements

· Associate degree or equivalent in IT, Computer Science, or related field (bachelor’s preferred).

· A solid understanding of Windows 11 and/or macOS environments.

· Familiarity with networking concepts (TCP/IP, DNS, DHCP).

· Strong problem-solving and communication skills.

· Ability to work independently and as part of a team.

· Customer-focused attitude and willingness to learn.

Preferred Skills:

· Experience with ticketing systems (e.g., ServiceNow, Tikit, Jira).

· Experience working with Microsoft 365 suite and collaboration tools.

· Basic scripting or automation skills (PowerShell, Bash) is a plus.

Benefits

Medical, Dental & Vision Insurance

Health Savings Account, including employer contribution

Retirement Plan (401K) with company match

Profit Share Bonus Plan

Life Insurance

Paid Time Off

Family Leave

Short Term & Long-Term Disability

Tuition Reimbursement

Wellness Resources, including discounted membership to Lifetime Fitness

Generous onsite café

Paid holidays

Salary Range: $60-70K

Full-time