ServiceNow Developer - SPM

Description

OVERVIEW

iTech AG is seeking an experienced ServiceNow Developer to support and enhance an enterprise ServiceNow implementation for a federal agency customer. This role will support the current ServiceNow environment while leading the design, configuration, and implementation of the ServiceNow Strategic Portfolio Management module. Strategic Portfolio Management will be the primary focus area for this position and will play a critical role in supporting portfolio visibility, demand management, investment planning, and executive decision making.

The ideal candidate brings strong technical development skills, deep functional knowledge of SPM, and experience working within governed federal environments.

ROLES AND RESPONSIBILITIES

Design, configure, and develop solutions across the ServiceNow platform in alignment with SBA requirements and platform governance standards

Support and enhance existing ServiceNow capabilities, including ITSM and related modules currently in production

Develop and maintain custom applications, workflows, business rules, UI policies, client scripts, and integrations as required

Participate in sprint planning, backlog refinement, peer reviews, testing, and release activities

Lead implementation and enhancement of ServiceNow Strategic Portfolio Management capabilities, including Demand Management, Project Portfolio Management, Resource Management, and Investment Funding where applicable

Configure SPM data models, workflows, and reports to support portfolio prioritization, financial tracking, and performance management

Collaborate with stakeholders to translate portfolio management requirements into scalable ServiceNow solutions

Ensure SPM configurations align with out of the box functionality and ServiceNow best practices, minimizing technical debt

Support data migration, configuration refinement, and adoption activities related to SPM

Work closely with business analysts, architects, project managers, and federal stakeholders to ensure requirements are clearly understood and implemented

Adhere to established platform governance, change management, and quality assurance processes

Provide technical input during requirements discussions to drive feasible and maintainable solutions

Support documentation efforts, including technical design artifacts and configuration guides

MINIMUM QUALIFICATIONS

Technical Expertise

Five or more years of hands on ServiceNow development experience

Demonstrated experience implementing and configuring ServiceNow Strategic Portfolio Management in an enterprise environment

Strong understanding of ServiceNow data models, scripting, and platform architecture

Experience working in Agile or SAFe delivery models

Ability to work effectively in a regulated federal environment with structured governance and documentation requirements

Strong communication skills and ability to collaborate with technical and non technical stakeholders

Demonstrated hands on experience implementing ServiceNow Strategic Portfolio Management from initial design through production deployment, including configuration of Demand Management, Project Portfolio Management, and at least one additional SPM sub module such as Resource Management or Financial Planning

Proven ability to design and configure portfolio level data models, including demand intake, project hierarchies, funding entities, cost plans, benefit plans, and key performance indicators

Experience configuring portfolio governance processes within ServiceNow, including demand scoring models, prioritization frameworks, approval workflows, and stage gate controls

Hands on experience developing and configuring SPM reports, dashboards, and performance analytics to support executive level portfolio visibility and decision making

Experience aligning SPM configurations to organizational investment planning, capital planning, or portfolio review processes, preferably within a federal or highly regulated environment

Demonstrated ability to configure SPM using out of the box capabilities first, with clear justification and documentation when customization is required

Experience supporting data migration or onboarding of legacy project and portfolio data into ServiceNow SPM, including data validation and reconciliation

Strong understanding of how SPM integrates with ITSM, Agile Development, and other ServiceNow modules to support end to end work intake and execution

Experience participating in or leading SPM related requirements workshops with business and executive stakeholders

Ability to translate ambiguous portfolio management concepts into concrete ServiceNow configurations, workflows, and reporting structures

EDUCATION AND CERTIFICATIONS

Bachelor's Degree or equivalent years of experience

ServiceNow System Administration certifications (CSA)

ServiceNow Certified Application Developer (CAD)

Certified Implementation Specialist - Strategic Portfolio Management (CIS-SPM).

PREFERRED QUALIFICATIONS

Experience supporting ServiceNow in a federal civilian agency environments

Experience working within established ServiceNow platform governance models, including architectural review boards, change control, and release management

Strong understanding of IT Service Management processes, including Incident, Problem, Change, and Request Management

Experience supporting integrations between ServiceNow and external enterprise systems using IntegrationHub, REST APIs, or middleware platforms

Experience participating in CMDB related initiatives, including CI modeling, data quality, and integration alignment

Familiarity with ServiceNow platform analytics, reporting, and dashboard development beyond SPM use cases

Experience supporting production ServiceNow environments with uptime, stability, and operational support responsibilities

Strong documentation skills, including technical design documentation and configuration artifacts suitable for audit and knowledge transfer

Strong Agile delivery experience, including participation in sprint planning, demos, and retrospectives.

High-quality documentation and communication skills for stakeholder reporting and training.

SECURITY CLEARANCE

Public Trust

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to [email protected]. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.