IT Helpdesk

Job Description

We are seeking a skilled Help Desk Technician to join the Myers Controlled Power, LLC team. The ideal candidate will have a strong background in IT support and troubleshooting, with a focus on providing exceptional customer service to our team.

Duties:

- Provide technical support and troubleshooting for users via phone, email, remote, or in person for all locations

- Assist with the setup and configuration of computer hardware, software, phone systems, company issued phones, etc.

- Maintain and document all support interactions and solutions in the ticketing system.

- Analyze and determine service priorities, plan daily schedule, and investigate user complaints

- Documentation and rollout of IT policies and procedures

- Manage user accounts and permissions

- Provide Tier I and Tier II support

- Travel to other locations if needed

Experience:

- 3+ years’ experience in a Help Desk IT support role

- Introduction to DNS, Windows Server, Linux, FortiGate, and Office applications

- Proficient with computer hardware components and troubleshooting techniques

Join our team as a Help Desk Technician to contribute your customer service and computer skills to ensure smooth IT operations within our organization.

Full-time