Dispatch InsideSales

Job Description

Description:

Position Summary

The Dispatch / Inside Sales Associate will communicate daily with customers and drivers. This individual will be responsible for monitoring on-time pickup/delivery of equipment. The Dispatcher serves as the main point-of-contact for company drivers.

Duties & Responsibilities:

Take incoming sales call and provide industry leading customer service.

Dispatch cranes for incoming and outgoing deliveries

Crane knowledge, logistics & load chart knowledge a plus

Familiar with DOT oversize/overweight permits

Microsoft Office skills experience: Excel, Word, Adobe and Outlook

Maintain and manage customer contact lists to include future follow up to grow revenue.

Ability to work individually in a fast-paced environment

Uses consistent business processes to achieve desired results

Develop and maintain customer relationships.

Work with outside sales force to gain new customers.

Work with outside sales force to maintain and grow existing customers.

Execute specific sales initiatives as they are developed.

Requirements:

Qualifications & Skills:

Proficient with Microsoft 365 including Microsoft Word and Excel.

Exceptional relationship-building skills

Strong ability to multitask in a fast-paced environment

Excellent interpersonal and communication skills

Strong customer service communication skills

Detail-oriented professional with good judgment

Ability to multitask and remain organized

Strong customer service communication

Visual Dispatch/Rentalman experience a plus

Familiar with 3D Lift Plan

Education & Experience

High School Diploma or equivalent

Bachelor’s Degree preferred or relevant experience

License & Certification

Valid Driver’s License

Working Conditions:

Work is performed in an office environment, equipment shop environment, or job site. Noise, fumes, and chemicals associated with a shop environment is expected.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer

Must be able to lift up to 50 pounds

Must be able to climb on and off heavy mobile equipment safely

Regular and predictable attendance is required

Travel Requirements

None or infrequent

Full-time