Area Support Manager

Job Description

Description:

The Area Support Manager (ASM) plays a vital role in ensuring therapists can deliver the highest quality of care. This position focuses on coordinating therapist schedules, supporting caseload management, and partnering with families to maintain continuity of care in alignment with physician orders. By driving scheduling efficiency, optimizing caseloads, and supporting therapist success, the ASM helps advance the mission, vision, and values of the organization.

This role is a key contributor to clinical operations and is positioned for professional growth and advancement.

Key Responsibilities

Therapist Support & Caseload Management

Maintain therapist caseloads at 80% of target levels through consistent monitoring and adjustment.

Review and manage patient waitlists, transitioning patients into active care when possible.

Support new therapists with caseload ramp-up and provide ongoing scheduling assistance.

Participate in biweekly productivity reviews and provide accurate caseload reporting.

Scheduling Coordination

Ensure 95% scheduling accuracy by optimizing frequency of visits, mapping caseloads, and clustering patients for efficient travel.

Coordinate evaluations, re-evaluations, visits, and missed visit rescheduling with families and therapists.

Manage remaining-visit reports to ensure authorized visits are maximized without exceeding limits.

Operational Excellence

Track therapist assignments and patient data using EMR and mapping software.

Provide supervisors with detailed updates to support admissions, evaluations, and discharges.

Collaborate in daily team huddles to review priorities, resolve challenges, and support colleagues.

Assist with onboarding and orientation of new team members.

Compliance & Communication

Maintain strict confidentiality and adherence to HIPAA standards.

Support parent education and coordinate with caseworkers or insurers when required.

Communicate promptly with therapists regarding schedule or caseload changes.Requirements:

Education/Experience

Preferred: Bachelor’s degree

Required: Minimum of 2 years in a related role (scheduling, healthcare coordination, or similar position)

Additional Preferences:

Spanish language skills

Experience with pediatric home health and EMR systems

Skills & Abilities

Strong organizational and problem-solving skills

Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn agency software

Effective communicator, able to work independently and in a team

Results-oriented with strong analytical and critical thinking abilities

Physical Requirements

Prolonged periods sitting at a computer.

Adequate hearing and speech for phone and video communication.

Ability to lift up to 15 pounds occasionally.

Full-time