CUSTOMER SERVICE REPRESENTATIVE (CSR)

Job Description

CUSTOMER SERVICE REPRESENTATIVE (CSR) Prostar Services – White Plains, VA

Hourly + Performance Bonuses Fast-Paced A-Team Culture

Prostar Services is growing fast and we're looking for an energetic, detail-oriented, customer-focused CSR to help our homeowners get fast, professional HVAC + Plumbing service. This is NOT a boring call center job - this is a high-impact, fast-moving, customer-experience role inside one of the top service companies in Eastern NC.

If you're positive, organized, love talking to people, and thrive in a busy environment, this is the perfect job for you.WHAT YOU GET

Competitive hourly pay + performance bonuses

Full-time, year-round work

Paid holidays & vacation

Growth path: CSR Dispatcher Call-By-Call Office Lead

In-house training

Supportive, drama-free team

A company that actually appreciates youWHAT YOU'LL DO

Your job is simple:

Turn inbound calls into booked appointments - fast, friendly, and accurately.

Day-to-day responsibilities:

Answer inbound calls with energy & professionalism

Book jobs using our proven call-flow scripts

Enter customer info accurately into ServiceTitan

Follow up with customers to confirm appointments

Provide 5-star communication on every interaction

Support techs, dispatch, and the operations team

Keep the schedule tight, full, and organized

You're the first impression of our company - and we treat the role with respect.WHO WE'RE LOOKING FOR

We want a CSR who brings energy, accuracy, and personality.

Must be:

Friendly & positive

Organized & detail-oriented

Fast on the computer

Great on the phone

Able to multitask under pressure

Coachable and eager to learn

Team-first mindset

Reliable and dependable

Experience in HVAC/plumbing/dispatch/call center is a plus, but not required - we will train the right person.ABOUT PROSTAR SERVICES

Our culture is simple:

A-Team only

No drama

No laziness

Everyone grows

Everyone wins

We invest heavily in our people because employees are the heart of our company.

Job Posted by ApplicantPro

Full-time