Technical Support & Automation VA (AI-Driven Support)

Job Description

We are seeking a Technical Support & Automation VA with strong problem-solving skills and a systems mindset. This role goes beyond ticket resolution, you will help transform our support function into an AI-powered, scalable operation.

You will handle day-to-day technical support while identifying opportunities to automate workflows, improve response times, and reduce manual effort.

Key Responsibilities

Handle approximately 10 support tickets per day

Work daily within HubSpot (ticketing, CRM, and documentation)

Troubleshoot customer issues and provide efficient resolutions

Document recurring issues, fixes, and best practices

Identify opportunities to automate support responses and workflows

Build and manage email automations for common support cases

Recommend tools or systems to reduce manual support workload

Collaborate with the sales team when technical support overlaps with sales needs

Required Skills & Qualifications

Experience in technical or software support

Ability to learn new tools and systems quickly

Strong written communication and documentation skills

Analytical mindset: solve document automate

Experience with HubSpot or similar CRM/support platforms

Proactive, organized, and solution-oriented

Nice to Have

Background in a software or technology company

Experience using AI tools for support (chatbots, auto-responses, workflows)

Understanding of customer success and sales–support collaboration