Customer Service Representative (W.F.H)- Part Time & Full Time

We are seeking a dedicated, Organized, motivated, personable Customer Service Representative with a strong sales focus to join our team. The ideal candidate will deliver excellent customer support while actively identifying coverage needs, recommending solutions, and helping drive policy growth.

This role is perfect for a customer-centric professional who enjoys outbound calling, solution-based sales, and building rapport with clients.

The pay is $29 per hour - work hours are from 8:00 am - 4:00 pm ( Monday - Friday) with additional bonus

-Benefits:

Medical coverage

401(k) matching

Dental insurance

Annual Base Salary Based on Experience

Mon-Fri Schedule

Licensing Support and Paid Training

Hands on Training

Competitive hourly pay + performance bonuses

Career Growth Opportunities

Health insurance

Health savings account

Life Insurance

Referral program

Supportive Team Environment

Paid Time Off (PTO) and Holidays

-Responsibilities:

Serve as the main point of contact for customer inquiries, policy changes, billing questions, and claims support.

Proactively identify cross-selling and up-selling opportunities that benefit clients (auto, home, life, renters, commercial, etc.)

Conduct outbound follow-ups to current and prospective customers.

Assist in preparing quotes, processing policy renewals, and updating account information.

Maintain high service standards to ensure customer retention and satisfaction.

Support agency marketing efforts, including campaign follow-ups and lead nurturing.

Manage documentation, data accuracy, and compliance within agency systems.

Collaborate with the agent to achieve monthly sales and retention goals.

-Requirements and Qualifications:

High school diplomat or equivalent.

Attention to detail.

Prior insurance or customer service experience preferred (but willing to train the right individual).

Strong communication skills, both written and verbal.

Sales-driven mindset with comfort making outbound calls.

Ability to multitask, prioritize, and work independently in a fast-paced office environment.

Positive, coachable, and team-focused attitude.

-PERSONAL CHARACTERISTICS:·

.Superior communication skills and can present his/her ideas in a clear, concise manner.·

.Unquestioned integrity and values that the organization can trust without reservation.·

. Consensus builder with strong persuasion skills.

· A highly motivated team player who contributes to an atmosphere in which people collaboratively, enthusiastically and effectively produce results.

· A good listener with a strong sense of self.

· Must be flexible with the ability to change, adapt and grow.

· Exhibits passion for the mission of the company and the needs of our clients.