Application Managed Services AMS Unit Head in Cubao Quezon City 80k

Application Managed Services (AMS) Unit Head in Cubao Quezon City upto 80k

Must have 3 years of supervisory or managerial experience.

Work Schedule : Monday to Friday

8:30am to 6:00pm

4 days onsite, 1 day wfh

Availability : asap to 15 days only

QUALIFICATIONS:

-Bachelor’s degree in Information Technology, Computer Science, or related discipline (Master’s preferred).

-Minimum 3-5 years of experience in Application Management, IT Service Delivery, or Systems Support.

-Strong understanding of ITIL, ServiceNow Specific Experience

-At least 3 years in a supervisory or managerial capacity.

-Proven track record in leading AMS or IT operations teams handling enterprise app

Specific Technical Skills / License

-Application Support & Maintenance – Proficient in managing enterprise systems (ERP, CRM, HRIS,

Financial, and Web-based applications)

-ITIL Framework – Strong understanding of Incident, Problem, Change, and Service Level

Management processes..

Brief Description of Work and Responsibilities

Service Delivery

-Ensure consistent, stable, and high-performing applications that meet business needs.

-Oversee daily operations to maintain compliance with SLAs and KPIs.

-Drive optimal service quality and user satisfaction.

Incident & Problem Management

-Lead efficient resolution of incidents and problems.

-Conduct root cause analysis and implement preventive measures.

-Minimize downtime and ensure continuous system availability.

Application Knowledge

-Maintain in-depth technical and functional understanding of all supported systems.

-Use this knowledge to guide troubleshooting, system enhancements, and informed decision-

making.

Continuous Improvement

-Promote proactive monitoring, automation, and process optimization.

-Identify service delivery gaps and implement improvements to boost efficiency and user experience.

Stakeholder Management

-Collaborate closely with business users, IT teams, and vendors.

-Ensure clear communication, timely updates, and alignment of AMS activities with business priorities.

Governance & Compliance

-Enforce ITIL standards, documentation practices, and security protocols.

-Ensure audit readiness and adherence to organizational policies and governance frameworks.

Team Leadership

-Build, mentor, and empower a capable AMS team.

-Foster a culture of accountability, collaboration, service excellence, and continuous learning.

Monitoring Project Tiers

-Oversee progress and performance of AMS-related projects via the Application Delivery Plan.

-Ensure proper prioritization, milestone tracking, and alignment with business objectives.

This is for DIRECT HIRE!

Please send your resume to jobvacancyphil@gmail.com

0945-741-0492

Gladys Anne Roque

Freelance Recruiter

Spread the word!

Thank you

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