Field Tech II

**IT Field Service Technician** **Pay Range:** $17.00 - $21.00 per hour **Location:** Multiple NC Markets (Greensboro, High Point, Lexington, Asheboro, Salisbury) **Overview** CompuCom Systems, Inc.

delivers end-to-end managed services, technology solutions, and consulting to support the digital workplace for enterprise, mid-market, and small-business clients.

We help organizations focus on what matters most-serving their customers-by providing exceptional IT support, innovative technology, and operational excellence.

We are seeking a reliable and customer-focused **IT Field Service Technician** to support our national home improvement retail client.

This role requires strong technical troubleshooting abilities, professionalism, and the ability to work independently while delivering an excellent customer experience.

**Responsibilities** As an IT Field Service Technician, you will: + Provide on-site technical support for IT hardware, software, and network devices across multiple retail locations.

+ Travel up to **125+ miles daily within an assigned route** to resolve client issues.

+ Perform triage, troubleshooting, upgrades, and repairs on IT equipment including POS systems, PCs, printers, thin clients, access points, servers, and network switches.

+ Support AC/DC power systems and basic backup power concepts.

+ Install, terminate, and troubleshoot **copper and fiber cabling** (preferred). + Document all work performed, update service tickets, and close cases daily.

+ Communicate effectively with store personnel, providing clear explanations of technical issues.

+ Practice strong time management to complete tasks ahead of schedule.

+ Occasionally work at heights of **20-25 feet** (lift training provided). + Build strong customer relationships and ensure a positive service experience.

**Qualifications** **Required:** + Minimum **1 year of IT technical support experience** + **CompTIA A+ Certification** + Valid **Driver's License** + Ability to lift **25 lbs** **Preferred:** + CompTIA Network+ Experience with Windows OS, macOS, Linux/Unix + Knowledge of POS hardware, retail systems, and network appliances + Emotional intelligence and ability to adapt communication to the customer's understanding + Familiarity with ticketing tools, service documentation, and field-based decision-making **What You Bring (Self-Knowledge & Skills)** + Strong customer service mindset + Ability to work independently and manage time effectively + Professional demeanor and communication skills + Problem-solving and troubleshooting mindset + Reliability, accountability, and attention to detail CompuCom is committed to providing equal employment opportunities in all employment practices.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.