Private Patient Coordinator

Private Patient Coordinator Private Hospital Warrington Full-time 6 months FTC 37.5 hours per week

Spire Cheshire Hospital, Warrington is currently looking to recruit for a Private Patient Sales Advisor to work on a full-time, fixed term contract for 6 months. This is a fantastic opportunity to join a dynamic and friendly team.

At Spire Cheshire Hospital, we provide high-quality treatments for our patients and are extremely proud to be rated as Outstanding by the Care Quality Commission (CQC) for our private hospital care. You can get fast access to expert healthcare, from consultations and diagnosis to treatment and aftercare.

As Private Patient Coordinator, you will support Self-Pay patient enquiries at either enquiry, outpatient or in care stage as well as providing the support for patients with private medical insurance. The role will support the conversion warm leads into appointments and admissions in order to meet key performance targets whilst delivering our Purpose of providing ‘outstanding personalised care.’

Duties And Responsibilities (not Limited To)

Manage in bound Self-Pay patient enquiries, in person, over the telephone and online/email, from initial enquiry through to booking by providing a timely and conscientious service

Through a consultative approach proactively convert patients post consultation to imaging, physiotherapy or surgical admission depending on their need ensuring patients get the treatment they need within the Spire network

Support Patient Service Centres at peak times specifically with the follow up of quotes

Communicate clearly and effectively with prospective patients via telephone and email, to provide information regarding pricing, procedures, consultants, availability taking bookings and payments where appropriate

Work with closely with consultants and medical administration teams to follow up and inform patients as to the next steps in their care

Support patients in the navigation of Insured (PMI) pathways where your skills will support a smooth patient pathway within the Spire Network this may include supporting patients to get preauthorisation

Support patients requiring specialised services find the right part of the Spire network for their care to ensure continuity for the patient and retention for Spire

Who We're Looking For

Strongly customer centric

Face to face customer experience

Comfortable handling sensitive conversations

Confident approach to handing a variety of systems

Enjoys working in a collaborative, fast paced team environment

Be able to work effectively a national sales framework whilst focussing the needs of the local population

Strong communication skills, demonstrating an ability to positively lead teams across multiple locations

Benefits

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

35 days annual leave inclusive of bank holidays

Employer and employee contributory pension with flexible retirement options

‘Spire for you’ reward platform - discount and cashback for over 1000 retailers

Private medical insurance

Life assurance

Free DBS

Free Car park

Free Uniform

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.