Key Account Manager

Independent Key Account Manager - Independent Opticians

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more

than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact

global eye health. We foster an inclusive culture, recognizing your contributions and offering

opportunities to grow your career like never before. Together, we make a difference in the lives of

our patients and customers. Are you ready to join us?

This role is part of Alcon's Sales & Sales Support function, a team that helps provide access to

products across all channels in an effort to drive customer satisfaction with eye care

professionals to help people see brilliantly.

The Manager, Vision Care Account Management (Professional Path) is primarily responsible for

managing key customers locally, fostering relationships, and achieving sales targets. You will

build meaningful connections with key partners, understand customer challenges, and find

solutions to improve patient care. A typical day to day in this role will include:

• Manage key accounts at a local level, usually overseeing a small team or specific

account(s)/relationships. Build strong and enduring relationships with Alcon Independent Customers.

• Develop and maintain relationships with key stakeholders within accounts, understanding

customer challenges and identifying solutions to enhance patient care

• Drive sales, promotion, and development in designated accounts to reach commercial goals

• Establish and develop long-term relationships with key customers by acquiring a thorough

understanding of their needs and requirements

• Expand relationships with existing customers by continuously proposing solutions that meet

their needs and objectives

• Lead the preparation of strategies and individual tactical plans, providing strategic input on

analysis, future potential, and key programs required for the accounts

• Prepare and negotiate contracts, guiding initiatives targeting specific accounts

• Analyze the market situation, including competitive intelligence activities on key accounts and

competitors

• Organize customer events and other programs independently or with the marketing/medical

department, in line with agreed business tactical plans

• Contribute to stakeholder mapping, including segmentation and profiling, and provide

accurate and timely data for the Alcon Customer Relationship Management system

• Drive the sales operations plan and achieve agreed sales and broader performance targets

What you’ll bring to Alcon:

Experience in commercial roles (key account management, sales, trade marketing)

Understanding of the UK Optical market is a plus

Proven ability to deliver strong Joint Business Plans leading to sales and market share growth

Ability to use of persuasion/influencing tactics to achieve business objectives

Proven experience of delivering added value campaigns with demonstrable ROI

Experience of cross-functional working

Proven experience in developing and establishing successful key relationships and delivering excellent standards of customer service

University degree qualification or equivalent in Business Management, Economics, Marketing or a related field – desired

Fluency in English (verbal and written)

Any other European language would be an asset

How you can thrive at Alcon:

We offer an attractive salary and the option for a company car or a car allowance. Our benefits package is extensive and designed to support your well-being. You’ll find a welcoming, supportive, and team-oriented environment here. Join us and be part of a collaborative culture

Alcon Careers

See your impact at alcon.com/careers