Teller/CSR

Job Description

At ServisFirst, Our Name is Our Mission.

DUTIES AND RESPONSIBILITIES

The Teller/Client Services Representative is responsible for proactively looking for opportunities to deepen and enhance existing relationships and establishing new client relationships; assisting with all service related issues; processing all new account transactions; assisting clients in their selection of various accounts and financial services; cross-selling the Bank’s products and services; opening, maintaining and closing all account types; promoting business for the Bank by providing exceptional quality customer service; and performing branch clerical duties as needed.

The incumbent will:

Interview clients to obtain information and establish proper identification of new clients while determining needs

Assist clients in their selection of various accounts, products and financial services available from the Bank

Ensure cross-selling opportunities are presented by applying professional sales techniques

Make decisions in regard to the opening of new accounts; assigning account numbers; completing forms requiring client signature(s); checking credit history; accepting initial deposits; preparing all documents and items pertaining to checking accounts, savings accounts and certificates of deposit for processing

Print temporary checks for use until ordered checks arrive, ensuring all client information is correct

Represent the Bank in various community, civic and community reinvestment functions to further enhance the Bank’s image and develop additional business

Provide exceptional customer service by answering client questions; investigating and correcting errors; and resolving problems or other issues

Issue official checks

Perform safe deposit duties by opening accounts, controlling access, assisting clients and processing affiliated reports (in certain locations)

Receive and process stop payment and hold orders

Present funds received from client to teller for initial deposits; determine funds availability and obtain receipt for client

Process credit reports, wire transfers, credit card orders, address changes, check and deposit slip orders and endorsement stamp orders

Answer telephones and direct calls to proper Bank personnel

Process debit card applications, card ordering and file maintenance

Cross-train less experienced branch personnel

Prepare routine letters, reports and forms

Assist with Teller duties as needed

Operate computer terminal or personal computer to process account activity, determine balances and resolve problems within given authority

Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies

Note: Reasonable accommodation may be made to enable otherwise qualified associates/applicants with disabilities to perform the essential functions of the job.

Note: Additional duties and responsibilities may be assigned

MINIMUM QUALIFICATIONS

High school diploma or equivalent

Six (6) months of customer service related Teller experience

Knowledge of basic accounting

Knowledge of and training on federal and state consumer compliance laws

Ability to analyze and interpret various financial data

Good organizational skills

Good written and verbal communication

Experience using Microsoft Outlook, Word and Excel

Good data entry/keyboarding and math skills

Excellent customer service skills

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

The physical requirements and environmental conditions of this position consist primarily of:

Sustained standing and sitting

Frequently typing using a keyboard and/or calculator

Occasional lifting of basic office files or equipment up to 20 lbs

Normal office environment with comfortable internal temperatures and low level noise

EOE/AA

Full-time