Account Administrator

Account Administrator

The Account Administrator II is responsible for the planning, scheduling, and dispatching of drivers to move our customers' freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the timely and accurate delivery of goods.

Core Duties & Responsibilities:

Responsible for the coordination, scheduling, and dispatching of customer freight

Negotiating rates with customers, drivers, and carriers

Ensure all customer instructions are entered into the system

Develop a strong relationship with Independent Contractors within fleet

Respond to customers efficiently, thoroughly, and professionally

Manage customer and driver expectations to align with operational capabilities

Work cooperatively with customer service to provide solutions for customers' needs and resolve issues

Regular and dependable attendance

Other duties as assigned

Requirements:

Self-motivated problem-solver with strong desire to meet customer needs

Strong verbal and written communication skills

Desire for a long-term career with an industry-leading company

Ability to present and maintain a positive corporate image in a fast-paced environment

Strong attention to detail and ability to handle high volume of transactions

Proactively establish and maintain effective working team relationships with all support departments

High school diploma or GED equivalent

Skills:

Ideal candidate will possess a "can do" attitude with a "will do" work ethic

Must have the ability to work in a fast-paced environment

Transportation industry knowledge and experience is a plus

Prior dispatch/load planning experience is a plus

Computer skills, including Microsoft Office, Outlook, etc.

Forward Air is an Equal Opportunity employer.