CSR

Job Description

Customer Service Representative (CSR)

Company: Oneway AC, LLC

Location: 1402 East Tunnel Blvd, Houma, LA 70363

Job Type: Full-Time

Position Overview

Oneway AC, LLC is seeking a dependable, professional, and customer-focused Customer Service

Representative (CSR) to join our Houma office. As the first point of contact for our customers, the CSR

plays a crucial role in scheduling service calls, assisting technicians, preparing materials, and delivering

exceptional customer service.

Key Responsibilities

Customer Communication

Answer incoming calls promptly and professionally

Schedule HVAC service calls, maintenance visits, and installations

Communicate clearly with customers regarding technician arrival times, pricing, and service details

Handle customer questions, concerns, and follow-ups to ensure satisfaction

Sales & Membership Plans

Educate customers on Oneway AC’s Maintenance Membership Plans

Sell membership plans to new and existing customers over the phone

Document membership enrollments and track sales results

Job Preparation & Coordination

Assist in gathering and preparing materials and parts needed for daily jobs

Coordinate with warehouse staff and technicians to ensure materials are ready before dispatch

Provide technicians with updated job notes, customer information, and any necessary details

Office & Administrative Duties

Enter customer information, scheduling details, and job notes into Service Titan

Collect customer payments and process invoices

Maintain organized customer files, schedules, and office records

Assist management with administrative tasks as needed

Qualifications

HVAC or home-services office experience preferred (not required)

Strong customer service and communication skills

Comfortable selling maintenance membership plans

ServiceTitan experience preferred, or willingness to learn

Strong multitasking ability in a fast-paced environment

Reliable, professional, and team-oriented

Basic computer skills (email, scheduling software, payment processing, etc.)

Full-time