Front Desk Receptionist / Administrative Support Staff

Job Description

$17 hour 16 hours per week

About us: Norwescap is a 60-year-old anti-poverty organization with a mission to strengthen communities by creating opportunities that improve the lives of low-income individuals and families. Our vision is to help build a community that transforms poverty into opportunity.

This is an exciting opportunity to contribute to a well-established, highly respected nonprofit organization that supports over 30,000 individuals and families each year and helps to create opportunities and positive change in communities throughout Northwestern New Jersey.

Norwescap is seeking a part time Front Desk Receptionist and Administrative Support Staff responsible for performing clerical tasks within our office setting to support daily operations of the organization. Duties include, but are not limited to, answering and transferring phone calls to employees, sorting mail, greeting visitors when they arrive for meetings with management, programs, and staff.

Essential Job Duties:

Answer and transfer phone calls to employees and departments

Look up participants' file in the Case Record Management System to better route their calls

Adaptability to learn how to use different CRM systems as needed and take notes accordingly

Direct all visitors and participants to the correct person, office or department

Respond to general inquiries/questions in a polite and timely manner

Education and Experience:

High school diploma, GED or combinator of equivalent education and experience required. Associate's degree Preferred

One year administrative/receptionist or computer related work required; 3 years' experience preferred

Experience with MS Office including Teams, Zoom and internet familiarity required

Familiarity with case record management software systems a plus

Competency

Problem Solving Skills

Spoken/Written Communication

Conflict Resolution

Flexibility/Adaption to Change

Selective Attention

Position Type / Expected Hours:

This is a part-time permanent position that will typically be 2 days a week, 8:30 to 4:30 pm. Flexible schedule is a plus

Work Location: 350 Marshall Street, Phillipsburg NJ 08865

Norwescap provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Part-time