Production Control Batch Operator

Overview GDC IT Solutions is currently seeking a Production Control Batch Operator to support a 24/7 enterprise environment.

This role requires working every weekend (Saturday and Sunday) and selected holidays on a rotational basis, with holiday work occurring only a few times per year and paid at straight time.

As a Production Control Batch Operator you will be responsible for monitoring, analyzing, and managing batch workloads across mainframe and distributed systems, ensuring timely execution of scheduled jobs, identifying and resolving abends, escalating issues when SLAs may be at risk, and maintaining clear communication with technical teams.

You will utilize BMC Control-M/EM, JCL, TSO/ISPF, and enterprise monitoring tools to support production stability and operational continuity.

Responsibilities * Manage, monitor, and analyze mainframe and distributed systems batch workloads using BMC Control-M/EM.

* Identify and fix common abends and utilize JCL to resolve issues.

* Communicate with programmers and support staff to address job failures and production issues.

* Escalate issues to management when SLAs may be jeopardized.

* Document all issues via ServiceNow Incidents and Incident Tasks.

* Recognize and assess system alerts, shout messages, and monitoring notifications to determine severity and required action.

* Utilize TSO/ISPF to analyze batch job status and investigate problems.

* Identify potential server problems using Nagios, IP Monitor, and Tivoli.

* Work every weekend and participate in rotational holiday coverage.

Minimum Qualifications * Experience managing batch workload in a Production Control environment for both mainframe and distributed/client-server applications.

* Mandatory experience with BMC Control-M/EM for managing batch jobs.

* Strong knowledge of JCL for identifying and resolving abends.

* Proficiency with TSO/ISPF for job analysis and troubleshooting.

* Ability to evaluate alert/shout messages and follow escalation procedures when SLAs may be at risk.

* Clear and effective written and verbal communication skills.

* Ability to document issues accurately and concisely.

* Expert-level capability in analyzing and managing batch workload on AJF for both mainframe and client-server environments.

* Expert-level proficiency in identifying and fixing common abends using JCL.

* Familiarity with system monitoring tools such as Nagios, IP Monitor, Tivoli, and similar platforms.

* Familiarity with BMC Control-M, Enterprise Manager, or comparable scheduling tools.

* Experience with ServiceNow Incidents and Incident Tasks.

* Ability to evaluate batch job alert and shout messages to determine severity and appropriate escalation steps.

What We Do: Working for GDC means you will be at the forefront of the technological world.

We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.

Why Work for GDC?

* Cutting Edge Technology and Innovation * Career Growth Opportunities * Employee-Centric Environment * Comprehensive Benefits Package * Holiday and Vacation Equal Opportunity Workplace: GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply.

Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.

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