IT Support Engineer

Full job description

Baka Pozd Business Consultancy, a trusted provider of business and financial advisory services, is seeking a skilled and proactive IT Support Engineer to join our team in Toronto. This role is ideal for a technology-focused professional who enjoys troubleshooting, supporting users, and ensuring reliable IT systems in a professional office environment.

Key Responsibilities:

Provide technical support for desktops, laptops, printers, and office IT equipment

Install, configure, and maintain operating systems, software, and applications

Troubleshoot hardware, software, and network issues and resolve them promptly

Manage user accounts, email systems, and access permissions

Monitor system performance, data backups, and IT security measures

Maintain IT asset inventory, licenses, and technical documentation

Support remote users and assist with video conferencing and collaboration tools

Coordinate with external IT vendors and service providers when required

Implement IT policies, updates, and basic cybersecurity practices

Requirements:

Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field

2–4 years of experience as an IT Support Engineer or similar role

Strong knowledge of Windows/macOS environments and basic networking concepts

Experience with troubleshooting office software, email systems, and hardware

Understanding of IT security principles and data protection practices

Good problem-solving, communication, and organizational skills

Ability to manage multiple tasks and work independently

At Baka Pozd Business Consultancy in Toronto, the IT Support Engineer plays a vital role in keeping systems running smoothly and supporting staff productivity. This position offers the opportunity to work in a professional consultancy environment while developing technical expertise. If you are dependable, solution-oriented, and passionate about IT support, we welcome you to join our team.