Desktop Support Technician

Job Description

Salary:

Location: Milford, CT

Lighting Manufacturer, 257 employees.

A growing organization in Milford is seeking a hands-on, proactive Desktop Support Technician to join their onsite IT operations. This role is designed to streamline front-end support and reduce reliance on external deployment resources, with a clear ROI tied to a structured PC replacement schedule and potential project participation

What Youll Do

Perform desktop and laptop installations, replacements, and troubleshooting

Assist users and be the front end of the support experience

Work and resolve reactive tickets and work on proactive tasks as designated by the business and external IT provider

Provide onsite support for end users across Windows and macOS environments

Handle basic equipment swaps and front-line technical issues

Occasionally support off-hours requests based on QTLs operational needs

What You Bring

3+ years of support experience ideally in a mix of helpdesk situations and onsite roles

Familiarity with macOS support and strong windows background

Some server familiarity/understanding of IT business concepts.

Strong PC hardware/software troubleshooting skills as well as application skills

General networking knowledge; certification preferred or planned within first year

Ability to work independently and communicate effectively with technical and non-technical staff

Stand outs:

Certifications such as Network+, Comptia A+, Microsoft or other vendor certifications preferred

Server experience desired

365 administration/experience

Ready to apply or refer someone?

This is a strategic hire with long-term impact on QTLs operational efficiency. If you're detail-oriented, tech-savvy, and ready to make a difference, wed love to hear from you.

Full-time