Implementation Specialist

Job Description

About Can/Am Technologies

At Can/Am, we have been creating great software that empowers our clients to provide outstanding service to their customers for over 15 years. Our Teller cashering software is an industry-leading solution that automates and streamlines cash handling and financial management practices for County and City governments. Can/Am serves clients across North America, with staff operating in the following locations: Edmonton Alberta and Denver Colorado.

We've built an engaged team of hard-working and collaborative people in our U.S. and Canadian locations. Successful Can/Am team members model these values:

Pursue thoughtful understanding approaching every situation and person with compassion, seeking to gain insight at a deeper level

Challenge reality aspiring to improve with candor and future-focused ambition

Engage growth together cultivating a dynamic environment with opportunities to learn, have fun, and realize full potential

Spark igniting joyful experiences and innovative solutions with passion and energy

Pay it forward creating lasting value by investing generously in our people, platforms and communityPosition Summary

Can/Am is looking for a dedicated and thorough Implementation Specialist with at least 5 years of experience implementing business / financial software for clients.

Can/Am is a fast-growing company and we need an implementations specialist to meet with clients, translate their requirements into application definitions, workflows, business processes and solutions and configure the product based on client specs. You will be a key player in developing and maintaining our 100% client referral reputation working alongside a committed group of professionals.

In addition, you will be responsible to oversee resource schedules and coordinate schedule updates to maximize productivity and revenue capture. You will report to the Implementations manager.

Qualifications

The candidate should be a fast learner with an aptitude for understanding and maintaining complex systems.

Bachelor’s degree in Business, Project Management, or equivalent experience

Minimum of 3 years’ experience as an implementations specialist or equivalent industry experience

Engagement with clients to understand and satisfy client needs

Administering project requirements

Configuring and deploying enterprise applications and business processes

Managing and monitoring deliverables

Documenting training material

Training clients on use of the solution

Experience working with software that required technical configuration (experience with SQL, XML, and JSON)

Understanding of different API authentication needs (preferred)

Basic understanding of cloud hosted solutions (preferred)

Worked with government clients (preferred)

Provide professional services for clients

Proven ability to build rapport and relationships with clients within a professional and technical environment

Analyze and translate client needs to technical staff including conveying technical information so non-technical individuals can understand

Consult with clients and document data mappings

Document and communicate integration specifications

Provide instruction to clients on proofing and analyzing data conversions from existing software to Can Am applications

Train clients on Teller applications

Manage time well to accomplish tasks within their allotted time slots

Seek understanding of complex issues and take the necessary steps to solve the problem in a timely fashion

Identify issues and address them before they become major Key Goals and Success Criteria

Translate client’s business requirements into application definitions, workflows, business processes, and solutions

Create and maintain systems-related documentation, such as business, system, functional requirements, process flows, status reports, and configuration worksheets

Identify problems and research alternatives through testing and consulting with peers

Oversee project resource schedules and coordinate schedule updates

Configure and deploy enterprise application and business processes

Support business process testing of the application prior to end-user acceptance testing

Prepare hand-off and customer project training documents

30-40% travel required

What you will receive

A challenging, fulfilling career with co-workers who interact within the framework of our values as a small, vibrant team

A competitive pay scale (Starting at $95,000 annual Base Salary)

Generous benefits

The opportunity to make a real difference in the lives of our clients

If you are qualified for this position and have a passion for excellent client engagement, we would love to hear from you!

EOE Statement

Can/Am is an Equal Opportunity Employer that does not discriminate on the basis of age, race, sex, religion, national origin, disability, or any other non-merit factor protected by applicable federal, state, and local laws.

Can/Am is committed to working with and providing reasonable accommodation for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please contact and let us know the nature of your request and your contact information.

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Full-time