QA Automation with IVR

Experience with functional testing automation tools (Selenium, Java, Cucumber, Python) and with API test automation (Rest Assured, SoapUI, Postman)

Proficient in all aspects of the Software Development Life Cycle

Proficient knowledge and experience in the following tools: Gradle, Maven, Git, Bit bucket, JIRA, Confluence, qTest, JMeter/Load Runner

Strong knowledge of contact center operations, digital banking workflows, and backend banking systems.

Proficient in testing IVR, Live Chat, Web and Mobile applications.

Experience with enterprise tools such as CCaaS, Operations Desktop, and Admin Tools.

Strong analytical and problem-solving skills; ability to trace defects across multiple systems.

Excellent communication and stakeholder management abilities.

Familiarity with Agile / Scrum methodologies and defect management tools (e.g., JIRA, ALM, etc.).

Understanding of UAT best practices, test data management, and end-user validation processes.

AI TECHNOLOGIES LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. AI TECHNOLOGIES LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will AI TECHNOLOGIES LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract #J-18808-Ljbffr