Scrum Master

Scrum Master

The Scrum Master will drive Agile delivery excellence across development teams by owning Jira governance, facilitating Agile ceremonies, and ensuring disciplined prioritization, refinement, and execution of both project and BAU work. This role is hands-on with Jira and responsible for enforcing Agile standards, managing ticket flow, tracking sprint performance, and reporting meaningful KPIs to business and technical stakeholders. The ideal candidate is highly organized, collaborative, and committed to enabling teams to deliver predictable, efficient, and high-quality outcomes while continuously improving processes and team effectiveness.

Responsibilities

Agile Ceremonies & Coaching

Lead and facilitate all Agile ceremonies, including Sprint Planning, Daily Standups, Reviews, and Retrospectives.

Ensure proper story refinement and readiness, partnering with Product Owners to maintain healthy and prioritized backlogs.

Reinforce Agile best practices and provide foundational coaching to team members to improve maturity and consistency.

Promote a culture of accountability, transparency, and continuous improvement.

Jira Management & Ticket Governance

Serve as the primary administrator and governance owner of Jira workflows, fields, ticket structures, dashboards, and reporting.

Ensure consistent ticket quality by validating acceptance criteria, story points, dependencies, tags, impacted teams, and refinement status.

Oversee triage and routing of BAU tickets, ensuring proper classification, priority assignment, and alignment with governance rules.

Partner with developers, BAs, and Product Owners to ensure tickets are assigned appropriately and moved correctly through the workflow.

Identify and resolve workflow gaps, bottlenecks, or misalignments to maintain a clean, compliant, and actionable backlog.

KPI Tracking & Reporting

Track, measure, and report Agile KPIs to business and technical leadership on a recurring basis.

Maintain visibility into team performance, identifying trends, risks, and opportunities for improvement.

Produce regular reports highlighting sprint performance, defect percentage, backlog health, team velocity, delivery predictability, and cycle time.

Provide sprint summaries and insights to ensure teams stay aligned with goals, deadlines, and capacity expectations.

Support resource allocation discussions by providing data-driven insights into capacity and workload.

Cross-Functional Collaboration

Partner closely with Product Owners, Business Analysts, PMs, and technical teams to ensure alignment on priorities and dependencies.

Collaborate with business stakeholders to understand impacted areas and ensure tickets are tagged and routed appropriately.

Communicate impediments, risks, and delivery expectations to leadership and cross-functional teams.

Assist in release readiness coordination with development and QA teams.

Learning & Continuous Improvement

Develop a strong understanding of the business domain, applications, and teams to improve ticket tagging, prioritization, and triage accuracy.

Identify opportunities for process improvements and contribute to evolving Agile practices, governance, and team standards.

Continuously learn and adapt methods to support team productivity and organizational agility.

Other

Perform other miscellaneous duties, as needed.

Behavioral Competencies

Highly organized with strong attention to detail.

Collaborative, team-oriented, and proactive in resolving issues.

Comfortable enforcing process standards and holding teams accountable in a constructive way.

Adaptable, curious, and eager to learn the business domain and systems.

Qualifications

Expert knowledge of Jira configuration, dashboards, filters, and workflow management.

Strong understanding of Agile methodologies, Scrum practices, and backlog management.

Ability to analyze sprint metrics and turn data into meaningful insights.

Familiarity with Confluence, workflow diagrams, and Agile documentation.

Strong communication skills with the ability to work effectively across business and technology groups.

Background in cross-functional collaboration across product, business analysis, and engineering.

Education and Work Experience

Bachelor's degree preferred. Will consider candidates with a high school diploma and 5+ years of relevant work experience in lieu of a degree.

Minimum 2 years of experience as a Scrum Master or Agile Project Coordinator.

Strong hands-on experience managing Jira at an administrative or advanced power-user level.

Proven track record facilitating Agile ceremonies and coaching teams.

Demonstrated experience in reporting Agile metrics and presenting data to stakeholders.

Physical and Mental Demands

Ability to travel up to 5% of time, may also include overnight travel.

Work normal business hours and extended hours when necessary.

Remain in a stationary position, often standing or sitting, for prolonged periods.

Regular use of office equipment such as a computer/laptop and monitor computer screens.

Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.