IT TECHNICIAN (CTE)

SUMMARY:Installs, maintains, upgrades and troubleshoots computer hardware, software, personal computer networks, and peripheral equipment such as printers and scanners.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Performs hardware installations, including mobile and desktop computers, thin clients, tablets, e-readers, monitors, printers, scanners, wireless receivers and other peripheral equipment

Performs software installations and upgrades

Monitors wireless access points for wireless devices

Effectively troubleshoots hardware, software, and Physical layer local area network related issues

Resolves user problems through telephone, Remote Desktop connection or onsite/field consultation and service

Provides basic equipment and software training to district users

Performs a recording keeping, including district telephone directories, passwords and equipment supply inventories

Assists with maintaining and updating the district website and social media sites

Assists with ordering and receiving parts and supplies for Information Technology related items

Assists with or perform, district wide technology related inventory KNOWLEDGE, SKILLS & ABILITIES:

Ability to operate tools safely and effectively

Knowledge of Microsoft Operating Systems

Knowledge of electrical wiring required to support computer hardware and networks

Ability to learn DOS, Windows, Microsoft office and other computer programs related to systems, the web and networking

Ability to install computer hardware, software, and wiring/rewiring of cables as required for installation

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to communicate effectively verbally and in writing

Ability to apply common sense understanding to solve practical problems and deal with a variety of situations

Ability to work cooperatively and courteously with staff, students, parents and community members

Knowledge of applicable Federal and State laws, district procedures and Board policies

Ability to handle confrontation and conflict without an emotional response QUALIFICATIONS & REQUIREMENTS:

Education & Experience:

High school diploma or general education degree (GED)

Valid and current Arizona Drivers License

One to two years of prior experience in computer hardware and software installation

Any equivalent combination of training, education and experience that meets minimum requirements

Computer Proficiency: DOS, Windows, Microsoft Excel, Word, Office

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear, to use hands to finger, handle or feel objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, walk, bend and sit, and is occasionally required to climb or balance and stoop or kneel. The employee must regularly lift and/or move up to twenty-five pounds, and occasionally lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT:

Indoors office and classroom environments. The noise level in the work environment is generally moderate and may become excessively noisy at times. Contact with employees, students and public.

Disclaimer: The duties and responsibilities identified in this position description are illustrative only and are in no way intended to be a complete list of activities that may be required of an incumbent. The information contained in this job description is for compliance with the American Disabilities Act (ADA) and is not an exhaustive list of duties performed for this position. Additional duties are performed by the individual currently holding this position and additional duties may be assigned.