Service Manager

If you're looking to take your career to the next level for 2026 and beyond, consider joining the Ewald Automotive Family - Where People Come First!

Ewald Automotive Group is a locally rooted, family-owned dealership group with 11 brands across 10 locations throughout Milwaukee, Waukesha, and Washington Counties. Proudly serving our community since 1964, we've built our reputation on trust, customer care, and community values. We're also a 10-time winner of the Milwaukee Journal Sentinel Top Workplace Award - and we're still growing!

We're looking for an experienced and customer-focused Service Director to lead and grow one of our busy dealership service departments. In this role, you'll oversee day-to-day service operations, lead and develop a high-performing team, and ensure exceptional customer satisfaction.

If you thrive in a fast-paced environment, have a passion for automotive service excellence, and are ready to make an impact for yourself financially and for our team, we want to talk with you.

What We Offer:

Starting salary of $100,000 against a Competitive performance pay plan (based on experience)

5-day workweek

Professional business management training for ongoing career development

Annual Bonus recognition program

Support from inhouse HR, Marketing, IT, and building maintenance.

State of the art facility with modern equipment properly maintained for a safe work environment.

Busy location with over 20,000 customers to service!

Comprehensive benefits package, including:

Health, dental, and vision insurance

Life and Disability insurance

401(k) with employer match

Paid time off and holiday pay

Employee discount program

What You'll Do:

Forecast goals and objectives for the service department and work to achieve them

Monitor department performance through reports, tracking systems, and customer surveys

Recruit, train, and motivate shop employees

Ensure compliance with manufacturer warranty and policy procedures

Direct and schedule department staff for maximum efficiency

Prepare pricing guides and maintenance menus for common labor operations

Coordinate with the Parts Dept. to ensure timely parts availability

Maintain strong customer relationships and ensure high satisfaction ratings

Provide technical training and coaching to team members

What We're Looking For:

Domestic brand experience and certification preferred

Proven leadership experience in an automotive service department

High CSI (Customer Satisfaction Index) and ESI (Employee Satisfaction Index) scores

Strong organizational and communication skills

Ability to thrive in a fast-paced environment

Detail-oriented and committed to excellence

Valid driver's license

Ewald Automotive Group is an equal opportunity employer. Women and bilingual candidates are encouraged to apply!