Operations Group Chief

Apply Operations Group Chief Office of the Director of National Intelligence Apply Print Share * * * * Save * Summary * This job is open to * Duties * Requirements * How you will be evaluated * Required documents * How to apply Summary The Intelligence Community (IC) Chief Information Office (CIO) is responsible for advancing the Intelligence Community's mission by driving secure collaboration, integration, and information sharing; identifying and addressing information enterprise risks; and providing strategic leadership and oversight of the IC's enterprise architecture and enterprise information technology.

Summary The Intelligence Community (IC) Chief Information Office (CIO) is responsible for advancing the Intelligence Community's mission by driving secure collaboration, integration, and information sharing; identifying and addressing information enterprise risks; and providing strategic leadership and oversight of the IC's enterprise architecture and enterprise information technology.

Overview Help Accepting applications Open & closing dates 12/09/2025 to 12/24/2025 This job will close when we have received 50 applications which may be sooner than the closing date.

Learn more Salary $167,603 to - $195,200 per year Not applicable for detailees Pay scale & grade GS 15 Location 1 vacancy in the following location: Bethesda, MD Remote job No Telework eligible No Travel Required 25% or less - You may be expected to travel for this position.

Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy.

Appointment type Permanent Work schedule Full-time Service Excepted Promotion potential None Job family (Series) * 0854 Computer Engineering Supervisory status Yes Security clearance Sensitive Compartmented Information Drug test Yes Financial disclosure Yes Bargaining unit status No Announcement number 26-12847617-DNI/ICCIO Control number 851917000 This job is open to Help The public U.S.

Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency Open to current and former Federal employees with competitive or excepted status; and all U.S.

Citizens.

Former members of the Peace Corps may be considered for ODNI employment only if five full years have elapsed since separation from the Peace Corps.

Help This job is also open in another announcement to: Federal employees - Competitive service Federal employees - Excepted service Internal to an agency Duties Help Coordinate with various departments to understand their IT needs and allocate resources accordingly.

Participate in the design, evaluation, selection, implementation, and support of development and production support tools and platforms.

Oversee the effective integration and interoperability of disparate capabilities developed by separate service providers.

Oversees all end-user services, from hardware and software deployment to troubleshooting, to ensure minimal disruption to the workforce.

Creates and implements clear policies and procedures for end-user support to ensure consistent and high-quality service delivery.

Manage the lifecycle of end-user assets, from procurement and deployment to disposal, creating technology roadmaps to upgrade end-user computing platforms.

Oversee help desk operations, ensuring the timely and effective resolution of incidents, service requests, and escalations.

Serves as the primary escalation point for complex or high-priority issues, coordinating with other teams to ensure swift resolution.

Leverage data and analytics to monitor help desk performance, identify trends, and implement process and technology improvements.

Oversee the watch center, including the coordination and response to critical IT incidents, timely communication during major outages, and post-incident reviews to identify root causes and implement preventative measure.

Ensure compliance with IT security policies, standards, and regulations, with a focus on endpoint and workspace security.

Requirements Help Conditions of employment * Must be a U.S.

Citizen residing in the United States * Appointment is subject to a suitability or fitness determination, as determined by a completed background investigation.

* Must be able to obtain and maintain a Top Secret security clearance based on an SBI with eligibility for sensitive compartmented information (SCI) * Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.

* A two-year trial period is required for all new permanent appointments to the ODNI.

Qualifications Mandatory Requirements: Expert experience in managing cross-community complex programs making impactful recommendations to enhance products and services and resolving service failures while fulfilling partner needs.

Superior ability to balance responsibilities across multiple project activities, effectively managing transitions and adapting to dynamic customer needs in fast-paced environments.

Superior interpersonal, organizational, and problem-solving skills, with a strong track record of working effectively both independently and in collaborative team environments and demonstrated leadership in mentoring junior colleagues.

Expert ability to communicate, both verbally and in writing, complex information in a clear, concise manner that is targeted to and meets the needs of diverse audiences with different perspectives and objectives.

Superior ability to listen to, clarify, and convey understanding of others' ideas, comments, and questions as well as to integrate and build upon diverse opinions in a manner that encourages the formation of integrated solutions and positions.

Experience: One year of specialized experience at the next lower GS-grade (or equivalent). IT related experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT Certification). IT related experience demonstrating each of the four competencies (Attention to Detail, Customer Service, Oral Communication, and Problem Solving). Desired Requirements: Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

Additional information This position aligns to the ODNI GSIT pay scale, which ODNI is currently offering for IT Engineers, IT Project Managers, and ISSMs.

Contact ODNI HRM for more information.

Job Interview Travel: Candidates from outside the Washington, D.C., area may be selected for a telephone, teleconference, or in-person interview.

Salary Determination: The ODNI uses a rank-in-person system in which rank is attached to GS employees on the basis of individual qualifications, experience, and performance.

Individuals whose current GS grade is equivalent to the grade of the advertised position will retain their current grade and step.

Individuals who transfer to the ODNI from a non-GS pay scale will have base pay converted to the appropriate GS grade and step as determined by the Director/ Human Resource Management.

On occasional instances when a current federal civilian employee applies for an ODNI position that is a lower grade than his or her personal grade, the candidate's personal grade will be downgraded to the grade of the advertised ODNI position and pay will be set at the step that is closest to but not less than the employee's current annual base rate of pay, not to exceed the maximum rate (i.e., step 10) of the GS grade to which assigned.

Relocation Expenses: For new ODNI employees, reimbursement for relocation is discretionary based on availability of funds.

Reasonable Accommodations: The ODNI provides reasonable accommodations to qualified applicants with disabilities.

If you need a reasonable accommodation for any part of the application and hiring process, please notify the Reasonable Accommodations Officer by classified email at, by unclassified email at, by telephone at or by FAX at . Your request for reasonable accommodation will be addressed on a case-by-case basis.

PLEASE DO NOT SUBMIT YOUR APPLICATION TO THE EEOD EMAIL ADDRESS.

THIS EMAIL IS FOR REASONABLE ACCOMMODATION REQUESTS ONLY.

The ODNI is an equal opportunity employer and abides by applicable employment laws and regulations.

Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits Help A career with the U.S.

government provides employees with a comprehensive benefits package.

As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Opens in a new windowLearn more about federal benefits.

Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated for this job based on how well you meet the qualifications above.

You must submit the supporting documents listed under the required documents section of this announcement.

We will review your resume and supporting documentation to ensure you meet the basic qualification requirements.

If you are among the best qualified, you may be referred to the hiring manager for consideration and may be called for an interview.

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Benefits Help A career with the U.S.

government provides employees with a comprehensive benefits package.

As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Opens in a new windowLearn more about federal benefits.

Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

Required documents Required Documents Help A complete application package must include: a.

RESUME: Applicants are encouraged to carefully review the vacancy announcement, particularly the MDRs, and construct their resume to highlight their most significant experience and qualifications relevant to this job opportunity.

You must ensure the resume contains all of the required information and you organize it so we can associate the following information for each experience/position:?Job title; Name of employer; Beginning and ending dates of employment (month/day/year format); Hours worked per week.

We will assume full-time unless otherwise stated.

Detailed description of job duties, accomplishments, related skills, and responsibilities to include any supervisory/managerial responsibilities and number of staff supervised (if applicable) and;?Series and grade or equivalent (if a federal position). b.

POSITION NUMBER: Reference the announcement number in the subject line on each document submitted.

c.

COVER LETTER: Applicants must submit a professional narrative as a supplement to the resume to elaborate on their qualifications and previous work performed.

d.

CURRENT SF-50: Federal Government employees must provide your official most recent SF-50 (i.e., dated within the last 52 weeks from the closing date of this vacancy announcement.) SF-50, "Notification of Personnel Action" is used to verify to verify current federal status, position, title, grade, and organization of record.

If your SF-50(s) does not provide the information needed to make a final determination for qualification, you will be found ineligible for the position.

Failure to submit any of the above-mentioned required documents may result in loss of consideration due to an incomplete application package.

It is your responsibility to ensure all required documents have been submitted.

If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S.

Department of Education in order for it to be credited towards qualifications.

Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.

Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply Help We encourage you to read the entire announcement prior to submitting your application.

Click "Apply" at the top of the page.

Your application MUST be received by 11:59 PM (EST) on the closing date of this announcement.

In order to be considered, you must apply via USAJobs.

The ODNI will not accept emailed applications.

Applications received after the closing date will NOT be eligible for consideration.

All attachments should be in Microsoft Word or Adobe PDF format.

Do not include the following types of information in your profile or resume: * Classified or government sensitive information * Social Security Number (SSN) * Photos of yourself * Personal information, such as age, gender, religious affiliation, etc.

* Encrypted and digitally signed documents Agency contact information Vacancy Team ODNI Email Address IC CHIEF INFORMATION OFFICER Director Of National Intelligence Washington, DC 20511 US Next steps Once you successfully complete the application process, you will receive an acknowledgement of receipt email.

Please note that the acknowledgement email does not ensure completion of your application.

You must ensure that you submit all required documentation.

The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview.

We expect to make a selection within 60 days of the closing date of this announcement.

Due to the large number of applications received, applicants will be contacted ONLY if they have been selected for an interview.

Fair and transparent The Federal hiring process is set up to be fair and transparent.

Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probationary period Privacy Act Reasonable accommodation policy Selective Service Signature and false statements Social security number request Required Documents Help A complete application package must include: a.

RESUME: Applicants are encouraged to carefully review the vacancy announcement, particularly the MDRs, and construct their resume to highlight their most significant experience and qualifications relevant to this job opportunity.

You must ensure the resume contains all of the required information and you organize it so we can associate the following information for each experience/position:?Job title; Name of employer; Beginning and ending dates of employment (month/day/year format); Hours worked per week.

We will assume full-time unless otherwise stated.

Detailed description of job duties, accomplishments, related skills, and responsibilities to include any supervisory/managerial responsibilities and number of staff supervised (if applicable) and;?Series and grade or equivalent (if a federal position). b.

POSITION NUMBER: Reference the announcement number in the subject line on each document submitted.

c.

COVER LETTER: Applicants must submit a professional narrative as a supplement to the resume to elaborate on their qualifications and previous work performed.

d.

CURRENT SF-50: Federal Government employees must provide your official most recent SF-50 (i.e.,